Document


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K 
CURRENT REPORT PURSUANT
TO SECTION 13 OR 15(D) OF THE
SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported): December 6, 2016
Conn's, Inc.
(Exact name of registrant as specified in its charter)

Delaware
001-34956
06-1672840
(State or other jurisdiction of
incorporation)
(Commission File Number)
(IRS Employer Identification No.)

4055 Technology Forest Blvd., Suite 210
The Woodlands, Texas
77381
(Address of principal executive offices)
(Zip Code)
Registrant's telephone number, including area code:  (936) 230-5899
Not Applicable
(Former name, former address and former fiscal year, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
¨Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
¨Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
¨Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
¨Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))






Item 2.02. Results of Operations and Financial Condition.
On December 6, 2016, Conn's, Inc. (the "Company") issued a press release reporting its third quarter fiscal 2017 financial results. A copy of the press release is furnished herewith as Exhibit 99.1 and is incorporated herein by reference.
None of the information contained in Item 2.02 or Exhibit 99.1 of this Form 8-K shall be deemed to be "filed" for the purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and none of it shall be incorporated by reference in any filing under the Securities Act of 1933, as amended. Furthermore, this report will not be deemed an admission as to the materiality of any information in the report that is required to be disclosed solely by Regulation FD.

Item 9.01. Financial Statements and Exhibits.
(d) Exhibits.
Exhibit No.        Description                                        
99.1*
Press Release of Conn's, Inc. dated December 6, 2016.

* Filed herewith





SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
 
 
CONN'S, INC.
Date:
December 6, 2016
By:
/s/ Lee A. Wright
 
 
Name:
Lee A. Wright
 
 
Title:
Executive Vice President and Chief Financial Officer



Exhibit


Exhibit 99.1
https://cdn.kscope.io/ebeaeeb3302de918b0387c8d3b54e7e9-connshomepluslogoa08.jpg
Conn's, Inc. Reports Third Quarter Fiscal 2017 Financial Results;
Recent Underwriting Refinements Benefiting Underlying Credit Performance;
Texas Direct Loan Program Implemented Ahead of Schedule;
Further Reduction to Cost of Funds through Successful ABS Transaction;
Retail Gross Margin Strengthened 40 Basis Points Sequentially to 37.5%
THE WOODLANDS, Texas, December 6, 2016Conn's, Inc. (NASDAQ:CONN), a specialty retailer of furniture and mattresses, home appliances, consumer electronics and home office products, and provider of consumer credit, today announced its financial results for the third quarter ended October 31, 2016.
"Our credit operation is already benefiting from the fiscal 2017 underwriting refinements. Initial indications are encouraging as Conn's experienced meaningful reductions in early stage delinquency and first pay defaults during the fiscal 2017 third quarter. In addition, we successfully implemented our Texas direct loan program ahead of schedule - it was fully operational across all 55 Texas locations by the end of October. As a result of the rollout, all of November's Texas originations were under the direct loan program, which improved the APR on new originations to over 27%, an increase in excess of 500 basis points compared to September. We expect the direct loan program, planned changes in other states, and changes to no-interest programs will increase Conn's overall yield by 600 to 900 basis points on new originations by the end of fiscal 2018," commented Norm Miller, Conn's Chairman, Chief Executive Officer and President.
"The recent enhancements to our underwriting model affected the third quarter's same store sales by approximately 1,000 basis points and were the primary drivers of the 10.1% reduction in same store sales. Adjusted for recent underwriting enhancements, same store sales would have been a decrease of 0.1%, buoyed by favorable trends across many categories including furniture and mattress, appliances, and consumer electronics. While the near-term reduction to retail sales was anticipated, we believe the long-term benefits of improving credit quality and performance will meaningfully increase Conn's future overall profitability. Slower portfolio growth, combined with the decision to shift long-term no-interest programs to Synchrony, impacted the 60-day delinquency rate for the quarter. The 60-day delinquency rate at the end of the fiscal 2017 third quarter adjusted for these items was 10.9% of the total outstanding loan balance, compared to 10.8% for the same period last fiscal year.
"The provision for bad debt for the fiscal 2017 third quarter benefited from improving portfolio performance, declining 11.4% from the same period last year, which represents the first year-over-year provision reduction in the past four quarters. Seasonality and a cohort of late-stage delinquency from originations prior to our underwriting changes are likely to impact credit results in the fourth quarter. The performance of new originations is encouraging as our turnaround initiatives take hold and are expected to benefit next year's credit results.
"In October, we closed our third ABS transaction since September 2015 and sold the 2016-A Class C Notes at a premium. With each successful transaction, Conn's has continually reduced its cost of funds in the ABS market. We expect further reductions to our borrowing costs as investors gain experience with the company's receivables and our credit performance continues improving.
"Conn's retail operation continues to perform well despite the significant impact underwriting refinements have had on sales. During the fiscal 2017 third quarter, retail gross margins improved 40 basis points from both fiscal 2017 second quarter and fiscal 2016 third quarter levels. The increase in retail gross margins is a result of improving product assortment, and warehousing and delivery efficiencies. For November, same store sales were down approximately 8%, primarily as a result of the recent underwriting refinements. The implementation of Conn's direct loan program in Texas has not meaningfully impacted retail sales, while it has started increasing yield.
"We remain focused on improving the performance of our credit operation and returning Conn's to profitability, while ensuring our retail business is well-positioned to compete in an evolving and competitive retail environment. It will take time for these turn-around initiatives to impact the company's financial results, but I remain confident we are headed in the right direction," concluded Mr. Miller.




1



Third Quarter Results
Net loss for the quarter was $3.8 million, or $0.12 loss per diluted share, compared to a net loss for the prior-year quarter of $2.4 million, or $0.07 loss per diluted share. On a non-GAAP basis, adjusted net loss for the quarter was $2.5 million, or $0.08 adjusted loss per diluted share, which excludes charges and credits. This compares to adjusted net earnings for the prior-year quarter of $0.6 million, or $0.02 adjusted earnings per diluted share, which excludes charges and credits and loss on extinguishment of debt.
Retail Segment Third Quarter Results (on a year-over-year basis unless otherwise noted)
Total retail revenues were $308.4 million for the third quarter of fiscal 2017, a decrease of $14.7 million, or 4.5%, primarily a result of the decline in same store sales partially offset by new store openings. Sales were negatively impacted by underwriting changes made in the fourth quarter of fiscal 2016 and during fiscal 2017. For the third quarter of fiscal 2017, retail segment operating income was $33.9 million, and adjusted retail segment operating income was $35.9 million after excluding net charges of $2.0 million primarily associated with impairments from disposals, legal and professional fees related to our securities-related litigation, charges for severance and transition costs due to changes in the executive management team.
The following table presents net sales and changes in net sales by category:
 
Three Months Ended October 31,
 
 
 
%
 
Same store
(dollars in thousands)
2016
 
% of Total
 
2015
 
% of Total
 
Change
 
Change
 
% change
Furniture and mattress
$
98,898

 
32.1
%
 
$
105,735

 
32.7
%
 
$
(6,837
)
 
(6.5
)%
 
(13.5
)%
Home appliance
85,785

 
27.8

 
$
86,434

 
26.8

 
$
(649
)
 
(0.8
)
 
(6.5
)
Consumer electronics
65,670

 
21.3

 
70,263

 
21.8

 
(4,593
)
 
(6.5
)
 
(9.9
)
Home office
22,747

 
7.5

 
26,108

 
8.1

 
(3,361
)
 
(12.9
)
 
(15.5
)
Other
4,956

 
1.6

 
4,582

 
1.4

 
374

 
8.2

 
(3.9
)
Product sales
278,056

 
90.3

 
293,122

 
90.8

 
(15,066
)
 
(5.1
)
 
(10.6
)
Repair service agreement commissions
26,354

 
8.5

 
26,038

 
8.1

 
316

 
1.2

 
(6.2
)
Service revenues
3,623

 
1.2

 
3,474

 
1.1

 
149

 
4.3

 
 

Total net sales
308,033

 
100.0
%
 
322,634

 
100.0
%
 
(14,601
)
 
(4.5
)
 
(10.1
)%
Other revenues
337

 
 
 
416

 
 
 
(79
)
 
 
 
 
Total revenues
$
308,370

 
 
 
$
323,050

 
 
 
$
(14,680
)
 
(4.5
)%
 
 
The following provides a summary of items impacting the performance of our product categories during the third quarter of fiscal 2017 compared to the prior-year period:
Furniture unit volume decreased 13.7%, partially offset by a 6.8% increase in average selling price;
Mattress unit volume decreased 7.3%, partially offset by a 4.8% increase in average selling price;
Home appliance average selling price decreased 6.0%, partially offset by a 5.6% increase in unit volume. Total sales for laundry increased 3.2%, cooking decreased 7.0%, and refrigeration decreased 2.0%;
Consumer electronic unit volume decreased 11.8%, partially offset by a 6.9% increase in average selling price. Television sales decreased 5.7% as unit volume decreased 11.6%, partially offset by a 6.7% increase in average selling price; and
Home office unit volume decreased 12.2% and average selling price decreased 1.0%.
Credit Segment Third Quarter Results (on a year-over-year basis unless otherwise noted)
Credit revenues decreased 5.2% to $68.4 million. The decrease in credit revenue was the result of lower credit insurance commissions due to higher claim volumes in Louisiana after the floods and lower average rates in new states, as well as the yield rate of 15.0%, 80 basis points lower than a year ago, partially offset by growth in the average balance of the customer receivable portfolio of 3.9%. The total customer portfolio balance was $1.5 billion at October 31, 2016, rising 2.2%, or $32.5 million, from October 31, 2015.
Provision for bad debts for the third quarter of fiscal 2017 was $51.3 million, a decrease of $6.8 million from the same prior-year period. This decrease was primarily a result of a smaller growth in the allowance for bad debt due to slower portfolio growth and underwriting changes made in the fourth quarter of fiscal 2016 and during fiscal 2017, partially offset by higher net-charge offs.
Additional information on the credit portfolio and its performance may be found in the Customer Receivable Portfolio Statistics table included within this press release and in the Company's Form 10-Q for the quarter ended October 31, 2016, to be filed with the Securities and Exchange Commission.

2



Store Update
During the third quarter, the Company opened one new Conn's HomePlus® store in North Carolina, bringing the total store count to 113. During fiscal year 2017, we have opened ten new stores with no additional openings planned for the remainder of the year. For fiscal 2018, the Company has committed to opening only three new locations.
Liquidity and Capital Resources
As of October 31, 2016, the Company had $146.0 million of immediately available borrowing capacity under its $810 million revolving credit facility, with an additional $658.7 million that could become available upon increases in eligible inventory and customer receivable balances under the borrowing base. The Company also had $59.1 million of unrestricted cash available for use.
Outlook and Guidance
The following are the Company's expectations for the business for the fourth quarter of fiscal 2017:
Change in same store sales down approximately 10.0%;
Retail gross margin between 37.0% and 37.5% of total net sales;
Selling, general and administrative expenses between 27.75% and 28.75% of total revenues;
Provision for bad debts between 16.75% and 17.75% of the average total customer portfolio balance (annualized);
Credit segment finance charges and other revenues between 18.75% and 19.25% of the average total customer portfolio balance (annualized); and
Interest expense between $25.5 million and $26.5 million.
Conference Call Information
The Company will host a conference call on December 6, 2016 at 10 a.m. CT / 11 a.m. ET to discuss its third quarter fiscal 2017 financial results. Participants can join the call by dialing 877-754-5302 or 678-894-3020. The conference call will also be broadcast simultaneously via webcast on a listen-only basis. A link to the earnings release, webcast and third quarter fiscal 2017 conference call presentation will be available at ir.conns.com.
Replay of the telephonic call can be accessed through December 13, 2016 by dialing 855-859-2056 or 404-537-3406 and Conference ID: 24021929.
About Conn's, Inc.
Conn's is a specialty retailer currently operating over 110 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee and Texas. The Company's primary product categories include:
Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;
Home appliance, including refrigerators, freezers, washers, dryers, dishwashers and ranges;
Consumer electronics, including LED, OLED, Ultra HD, and internet-ready televisions, Blu-ray players, home theater and portable audio equipment; and
Home office, including computers, printers and accessories.
Additionally, Conn's offers a variety of products on a seasonal basis. Unlike many of its competitors, Conn's provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party rent-to-own payment plans.
This press release contains forward-looking statements within the meaning of the federal securities laws, including but not limited to, the Private Securities Litigation Reform Act of 1995 that involve risks and uncertainties. Such forward-looking statements include information concerning the Company's future financial performance, business strategy, plans, goals and objectives. Statements containing the words "anticipate," "believe," "could," "estimate," "expect," "intend," "may," "plan," "project," "should," or the negative of such terms or other similar expressions are generally forward-looking in nature and not historical facts. We can give no assurance that such statements will prove to be correct, and actual results may differ materially. A wide variety of potential risks, uncertainties, and other factors could materially affect the Company's ability to achieve the results either expressed or implied by the Company's forward-looking statements including, but not limited to: general economic conditions impacting the Company's customers or potential customers; the Company's ability to execute periodic securitizations of future originated customer loans including the sale of any remaining residual equity on favorable terms; the Company's ability to continue existing customer financing programs or to offer new customer financing programs; changes in the delinquency status of the Company's

3



credit portfolio; unfavorable developments in ongoing litigation; increased regulatory oversight; higher than anticipated net charge-offs in the credit portfolio; the success of the Company's planned opening of new stores; technological and market developments and sales trends for the Company's major product offerings; the Company's ability to protect against cyber-attacks or data security breaches and to protect the integrity and security of individually identifiable data of the Company's customers and employees; the Company's ability to fund its operations, capital expenditures, debt repayment and expansion from cash flows from operations, borrowings from the Company's revolving credit facility, and proceeds from accessing debt or equity markets; the ability to continue the repurchase program; and the other risks detailed in the Company's most recent reports filed with the Securities and Exchange Commission, including but not limited to, the Company's Annual Report on Form 10-K, the Company's Quarterly Reports on Form 10-Q and Current Reports on Form 8-K. If one or more of these or other risks or uncertainties materialize (or the consequences of such a development changes), or should our underlying assumptions prove incorrect, actual outcomes may vary materially from those reflected in our forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this press release. We disclaim any intention or obligation to update publicly or revise such statements, whether as a result of new information, future events or otherwise. All forward-looking statements attributable to us, or to persons acting on our behalf, are expressly qualified in their entirety by these cautionary statements.
CONN-G
S.M. Berger & Company
Andrew Berger (216) 464-6400

4



CONN'S, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(unaudited)
(in thousands, except per share amounts)
 
Three Months Ended 
 October 31,
 
Nine Months Ended 
 October 31,
 
2016
 
2015
 
2016
 
2015
Revenues:
 
 
 
 
 
 
 
Total net sales
$
308,033

 
$
322,634

 
$
958,574

 
$
946,059

Finance charges and other revenues
68,740

 
72,599

 
205,469

 
210,300

Total revenues
376,773

 
395,233

 
1,164,043

 
1,156,359

Costs and expenses:
 
 
 
 
 
 
 
Cost of goods sold
192,374

 
202,901

 
605,709

 
592,495

Selling, general and administrative expenses
114,457

 
113,668

 
347,550

 
314,175

Provision for bad debts
51,564

 
58,208

 
169,978

 
157,397

Charges and credits
1,987

 
2,540

 
5,408

 
4,172

Total costs and expenses
360,382

 
377,317

 
1,128,645

 
1,068,239

Operating income
16,391

 
17,916

 
35,398

 
88,120

Interest expense
23,470

 
19,702

 
73,504

 
39,185

Loss on extinguishment of debt

 
1,367

 

 
1,367

Income (loss) before income taxes
(7,079
)
 
(3,153
)
 
(38,106
)
 
47,568

Provision (benefit) for income taxes
(3,264
)
 
(732
)
 
(12,618
)
 
17,774

Net income (loss)
$
(3,815
)
 
$
(2,421
)
 
$
(25,488
)
 
$
29,794

Earnings (loss) per share:
 
 
 
 
 
 
 
Basic
$
(0.12
)
 
$
(0.07
)
 
$
(0.83
)
 
$
0.82

Diluted
$
(0.12
)
 
$
(0.07
)
 
$
(0.83
)
 
$
0.81

Weighted average common shares outstanding:
 
 
 
 
 
 
 
Basic
30,816

 
35,704

 
30,737

 
36,175

Diluted
30,816

 
35,704

 
30,737

 
36,694



5



CONN'S, INC. AND SUBSIDIARIES
CONDENSED RETAIL SEGMENT FINANCIAL INFORMATION
(unaudited)
(dollars in thousands)
 
Three Months Ended 
 October 31,
 
Nine Months Ended 
 October 31,
 
2016
 
2015
 
2016
 
2015
Revenues:
 
 
 
 
 
 
 
Product sales
$
278,056

 
$
293,122

 
$
864,269

 
$
858,487

Repair service agreement commissions
26,354

 
26,038

 
82,849

 
77,590

Service revenues
3,623

 
3,474

 
11,456

 
9,982

Total net sales
308,033

 
322,634

 
958,574

 
946,059

Other revenues
337

 
416

 
1,268

 
1,224

Total revenues
308,370

 
323,050

 
959,842

 
947,283

Costs and expenses:
 
 
 
 
 
 
 
Cost of goods sold
192,374

 
202,901

 
605,709

 
592,495

Selling, general and administrative expenses
79,777

 
81,484

 
244,598

 
226,394

Provision for bad debts
286

 
120

 
811

 
513

Charges and credits
1,987

 
2,540

 
5,408

 
4,172

Total costs and expenses
274,424

 
287,045

 
856,526

 
823,574

Operating income
$
33,946

 
$
36,005

 
$
103,316

 
$
123,709

Retail gross margin
37.5
%
 
37.1
%
 
36.8
%
 
37.4
%
Selling, general and administrative expense as percent of revenues
25.9
%
 
25.2
%
 
25.5
%
 
23.9
%
Operating margin
11.0
%
 
11.1
%
 
10.8
%
 
13.1
%
Store count:
 
 
 
 
 
 
 
Beginning of period
112

 
95

 
103

 
90

Opened
1

 
6

 
10

 
13

Closed

 

 

 
(2
)
End of period
113

 
101

 
113

 
101



6



CONN'S, INC. AND SUBSIDIARIES
CONDENSED CREDIT SEGMENT FINANCIAL INFORMATION
(unaudited)
(dollars in thousands)
 
Three Months Ended 
 October 31,
 
Nine Months Ended 
 October 31,
 
2016
 
2015
 
2016
 
2015
Revenues -
 
 
 
 
 
 
 
Finance charges and other revenues
$
68,403

 
$
72,183

 
$
204,201

 
$
209,076

Costs and expenses:
 
 
 
 
 
 
 
Selling, general and administrative expenses
34,680

 
32,184

 
102,952

 
87,781

Provision for bad debts
51,278

 
58,088

 
169,167

 
156,884

Total costs and expenses
85,958

 
90,272

 
272,119

 
244,665

Operating loss
(17,555
)
 
(18,089
)
 
(67,918
)
 
(35,589
)
Interest expense
23,470

 
19,702

 
73,504

 
39,185

Loss on extinguishment of debt

 
1,367

 

 
1,367

Loss before income taxes
$
(41,025
)
 
$
(39,158
)
 
$
(141,422
)
 
$
(76,141
)
Selling, general and administrative expense as percent of revenues
50.7
 %
 
44.6
 %
 
50.4
 %
 
42.0
 %
Selling, general and administrative expense as percent of average total customer portfolio balance (annualized)
9.0
 %
 
8.7
 %
 
8.9
 %
 
8.2
 %
Operating margin
(25.7
)%
 
(25.1
)%
 
(33.3
)%
 
(17.0
)%


7



CONN'S, INC. AND SUBSIDIARIES
CUSTOMER RECEIVABLE PORTFOLIO STATISTICS
(unaudited)
 
As of October 31,
 
2016
 
2015
Weighted average credit score of outstanding balances
591

 
594

Average outstanding customer balance
$
2,354

 
$
2,370

Balances 60+ days past due as a percentage of total customer portfolio balance
11.0
%
 
10.2
%
Re-aged balance as a percentage of total customer portfolio balance
16.0
%
 
14.0
%
Account balances re-aged more than six months (in thousands)
$
73,385

 
$
58,502

Allowance for bad debts as a percentage of total customer portfolio balance
13.3
%
 
12.0
%
Percent of total customer portfolio balance represented by no-interest option receivables
28.3
%
 
36.2
%
 
Three Months Ended 
 October 31,
 
Nine Months Ended 
 October 31,
 
2016
 
2015
 
2016
 
2015
Total applications processed
326,131

 
306,749

 
975,363

 
911,346

Weighted average origination credit score of sales financed
610

 
613

 
610

 
615

Percent of total applications approved and utilized
32.7
%
 
42.2
%
 
35.1
%
 
43.8
%
Average down payment
3.1
%
 
3.1
%
 
3.4
%
 
3.5
%
Average income of credit customer at origination
$
42,200

 
$
40,900

 
$
41,400

 
$
40,600

Percent of retail sales paid for by:
 
 
 
 
 
 
 
In-house financing, including down payment received
72.3
%
 
79.9
%
 
69.8
%
 
82.6
%
Third-party financing
16.4
%
 
9.8
%
 
15.4
%
 
6.6
%
Third-party rent-to-own options
5.2
%
 
4.1
%
 
5.1
%
 
4.4
%
 
93.9
%
 
93.8
%
 
90.3
%
 
93.6
%


8



CONN'S, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
(unaudited)
(in thousands)
 
October 31,
2016
 
January 31,
2016
Assets
 
 
 
Current Assets:
 
 
 
Cash and cash equivalents
$
59,065

 
$
12,254

Restricted cash
130,979

 
64,151

Customer accounts receivable, net of allowances
688,011

 
743,931

Other accounts receivable
73,206

 
95,404

Inventories
204,537

 
201,969

Income taxes recoverable
9,930

 
10,774

Prepaid expenses and other current assets
13,810

 
20,092

Total current assets
1,179,538

 
1,148,575

Long-term portion of customer accounts receivable, net of allowances
619,159

 
631,645

Long-term restricted cash
35,497

 
14,425

Property and equipment, net
171,753

 
151,483

Deferred income taxes
66,910

 
70,219

Other assets
7,777

 
8,953

Total assets
$
2,080,634

 
$
2,025,300

Liabilities and Stockholders' Equity
 
 
 
Current liabilities:
 
 
 
Current maturities of capital lease obligations
$
752

 
$
799

Accounts payable
116,469

 
86,797

Accrued expenses
52,068

 
39,374

Other current liabilities
23,795

 
19,155

Total current liabilities
193,084

 
146,125

Deferred rent
89,294

 
74,559

Long-term debt and capital lease obligations
1,259,009

 
1,248,879

Other long-term liabilities
22,554

 
17,456

Total liabilities
1,563,941

 
1,487,019

Stockholders' equity
516,693

 
538,281

Total liabilities and stockholders' equity
$
2,080,634

 
$
2,025,300



9



CONN'S, INC. AND SUBSIDIARIES
NON-GAAP RECONCILIATIONS
(unaudited)
(dollars in thousands, except per share data)

RETAIL SEGMENT OPERATING INCOME, AS ADJUSTED
 
Three Months Ended 
 October 31,
 
Nine Months Ended 
 October 31,
 
2016
 
2015
 
2016
 
2015
Retail segment operating income, as reported
$
33,946

 
$
36,005

 
$
103,316

 
$
123,709

Adjustments:
 
 
 
 
 
 
 
Store and facility closure costs
954

 
212

 
954

 
637

Impairments from disposals
595

 

 
1,980

 

Legal and professional fees related to the exploration of strategic alternatives and securities-related litigation
158

 
999

 
747

 
2,206

Employee severance
280

 

 
1,493

 

Executive management transition costs

 
1,329

 
234

 
1,329

Retail segment operating income, as adjusted
$
35,933

 
$
38,545

 
$
108,724

 
$
127,881

Retail segment total revenues
$
308,370

 
$
323,050

 
$
959,842

 
$
947,283

Retail segment operating margin:
 
 
 
 
 
 
 
As reported
11.0
%
 
11.1
%
 
10.8
%
 
13.1
%
As adjusted
11.7
%
 
11.9
%
 
11.3
%
 
13.5
%

NET INCOME (LOSS), AS ADJUSTED, AND DILUTED EARNINGS (LOSS) PER SHARE AS ADJUSTED
 
Three Months Ended 
 October 31,
 
Nine Months Ended 
 October 31,
 
2016
 
2015
 
2016
 
2015
Net income (loss), as reported
$
(3,815
)
 
$
(2,421
)
 
$
(25,488
)
 
$
29,794

Adjustments:
 
 
 
 
 
 
 
Changes in estimates

 

 
13,168

 

Store and facility closure costs
954

 
212

 
954

 
637

Impairments from disposals
595

 

 
1,980

 

Legal and professional fees related to the exploration of strategic alternatives and securities-related litigation
158

 
999

 
747

 
2,206

Employee severance
280

 

 
1,493

 

Executive management transition costs

 
1,329

 
234

 
1,329

Loss on extinguishment of debt

 
1,367

 

 
1,367

Tax impact of adjustments
(719
)
 
(906
)
 
(6,159
)
 
(2,072
)
Net income (loss), as adjusted
$
(2,547
)
 
$
580

 
$
(13,071
)
 
$
33,261

Weighted average common shares outstanding - Diluted
30,816

 
35,704

 
30,737

 
36,694

Earnings (loss) per share:
 
 
 
 
 
 
 
As reported
$
(0.12
)
 
$
(0.07
)
 
$
(0.83
)
 
$
0.81

As adjusted
$
(0.08
)
 
$
0.02

 
$
(0.43
)
 
$
0.91

Basis for presentation of non-GAAP disclosures:
To supplement the condensed consolidated financial statements, which are prepared and presented in accordance with accounting principles generally accepted in the United States of America ("GAAP"), we also provide retail segment adjusted operating income, retail adjusted operating margin, adjusted net income (loss), and adjusted earnings (loss) per diluted share. These non-GAAP financial measures are not meant to be considered as a substitute for comparable GAAP measures and should be considered in

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addition to results presented in accordance with GAAP. They are intended to provide additional insight into our operations and the factors and trends affecting the business. Management believes these non-GAAP financial measures are useful to financial statement readers because (1) they allow for additional transparency with respect to key metrics we use in our financial and operational decision making and (2) they are used by some of our institutional investors and the analyst community to help them analyze our operating results.

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