conn-20240411
FALSE000122338900012233892024-04-112024-04-11

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K 
CURRENT REPORT PURSUANT
TO SECTION 13 OR 15(D) OF THE
SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported): April 11, 2024
CONN’S, INC.
(Exact name of registrant as specified in its charter)
Delaware001-3495606-1672840
(State or other jurisdiction of
incorporation)
(Commission File Number)(IRS Employer Identification No.)
2445 Technology Forest Blvd., Suite 800,
The Woodlands, TX
77381
(Address of principal executive offices)(Zip Code)
Registrant’s telephone number, including area code:  (936) 230-5899
Not Applicable
(Former name, former address and former fiscal year, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading SymbolName of Each Exchange on Which Registered
Common Stock, par value $0.01 per shareCONNNASDAQ Global Select Market
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act o




Item 2.02. Results of Operations and Financial Condition.
On April 11, 2024, Conn’s, Inc. issued a press release reporting its fourth quarter and full year fiscal 2024 financial results. A copy of the press release is furnished herewith as Exhibit 99.1 and is incorporated herein by reference.
None of the information contained in Item 2.02 or Exhibit 99.1 of this Form 8-K shall be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and none of it shall be incorporated by reference in any filing under the Securities Act of 1933, as amended. Furthermore, this report will not be deemed an admission as to the materiality of any information in the report that is required to be disclosed solely by Regulation FD.
Item 9.01. Financial Statements and Exhibits.
(d) Exhibits.
Exhibit No.Description
99.1*
104Cover Page Interactive Data File (formatted as Inline XBRL)

* Furnished herewith




SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
CONN’S, INC.
Date:April 11, 2024By:/s/ Timothy Santo
Name:Timothy Santo
Title:Chief Financial Officer


Document

Exhibit 99.1
https://cdn.kscope.io/fe6f5360c6a1db015581377d71c92831-connshomepluslogoa28a.jpg
Conn’s, Inc. Reports Fourth Quarter and Full Year Fiscal Year 2024 Financial Results
THE WOODLANDS, Texas, April 11, 2024 - Conn’s, Inc. (NASDAQ: CONN) (“Conn’s” or the “Company”), a specialty retailer of home goods, including furniture and mattresses, appliances, and consumer electronics, today announced its financial results for the quarter and year ended January 31, 2024.
“Since completing the transformative transaction with W.S. Badcock ("Badcock") in December 2023, we have focused on successfully integrating the two organizations, aligning around a common culture, and establishing a platform to drive significant revenue and cost synergies in the coming quarters. As a result of our team’s efforts, we have removed approximately $50 million of combined expenses during the fourth quarter and we have identified over $50 million of additional cost synergies that we expect to realize over the next 18 months. In addition, during this period we expect to drive over $50 million of revenue synergies as we transition Badcock’s credit program to Conn’s in-house loan product, offer Conn’s successful eCommerce capabilities to Badcock’s customers, and pursue shared retail growth strategies,” stated Norm Miller, President and Chief Executive Officer.
“While we expect the macro-environment to remain challenging throughout our fiscal year 2025, I am confident that the Badcock transaction, combined with existing strategic initiatives underway, will position us to emerge stronger and more resilient than ever before. As a result, we expect to experience year-over-year improvements in both retail sales and profitability throughout fiscal year 2025,” concluded Mr. Miller.
Fourth Quarter Financial Highlights as Compared to the Prior Fiscal Year Period (Unless Otherwise Noted):
Total consolidated revenue increased 9.3% to $366.1 million, due to an 8.6% increase in total net sales, and a 10.7% increase in finance charges and other revenues
The Badcock transaction, which closed on December 18, 2023, contributed $68.4 million to total consolidated revenue
Net income per diluted share was $1.75, and included $16.3 million of one-time transaction expenses, $14.2 million of one-time expenses related to the extinguishment of debt, and a $104.9 million bargain purchase gain associated with the Badcock transaction
Adjusted net loss was $1.25 per diluted share
Fiscal Year 2024 Financial Highlights as Compared to the Prior Fiscal Year Period (Unless Otherwise Noted):
Total consolidated revenue declined 7.8% to $1.2 billion, due to a 9.1% decline in total net sales, and a 3.6% reduction in finance charges and other revenues
Net loss per diluted share was $3.17, and included $16.3 million of one-time transaction expenses
Adjusted net loss was $6.22 per diluted share
Key Business Highlights
Completed the transformative transaction with Badcock in December 2023, creating a retailer with significant reach across 15 states and powered by best-in-class payment offerings, compelling eCommerce capabilities, and a premium shopping experience
Pursued strategies aimed at improving Conn’s retail performance and better serving Conn’s core credit constrained customers, which drove a 21.6% year-over-year increase in annual credit applications, and a 38.2% year-over-year increase in annual eCommerce sales producing record annual eCommerce sales of $109.3 million
Increased retail gross margin for fiscal year 2024 by 189 basis points to 35.9%
Removed more than $50 million of costs in fiscal year 2024, with additional efforts underway to reduce costs and drive efficiencies
Enhanced Conn’s balance sheet by completing a $252.6 million ABS transaction during the fourth quarter of fiscal year 2024 with the Class A bond 13 times oversubscribed and the Class B bond 9 times oversubscribed

1


Fourth Quarter Results
Net income for the fourth quarter of fiscal year 2024 was $43.3 million, or $1.75 per diluted share, compared to net loss for the fourth quarter of fiscal year 2023 of $42.8 million, or $1.79 per diluted share. On a non-GAAP basis, adjusted net loss for the fourth quarter of fiscal year 2024 was $31.0 million, or $1.25 per diluted share, which excludes charges and credits, debt extinguishment loss and the bargain purchase gain due to the acquisition. This compares to adjusted net loss for the fourth quarter of fiscal year 2023 of $36.7 million, or $1.53 per diluted share, which excludes charges and credits for asset disposal and store closure costs. Consolidated amounts within this earnings release include the results of Badcock from December 18, 2023 through January 31, 2024 only.
Retail Segment Fourth Quarter Results
Retail revenues were $296.9 million for the three months ended January 31, 2024 compared to $270.8 million for the three months ended January 31, 2023, an increase of $26.1 million, or 9.6%. The increase in retail revenue was primarily driven by Badcock revenue of $60.3 million offset by a decrease in Conn's same store sales of 14.4%. The decrease in same store sales resulted from lower discretionary spending for home-related products following several periods of excess consumer liquidity resulting in the acceleration of sales. The decrease in same store sales was partially offset by new store growth.
For the three months ended January 31, 2024, retail segment operating loss was $38.1 million compared to retail segment operating loss of $19.5 million for the three months ended January 31, 2023. On a non-GAAP basis, adjusted retail segment operating loss for the three months ended January 31, 2024 was $21.8 million, which excludes charges and credits for one-time transaction expenses. On a non-GAAP basis, adjusted retail segment operating loss for the three months ended January 31, 2023 was $11.7 million, which excludes charges and credits for asset disposal and store closure costs.
The following table presents net sales and changes in net sales by category:
Three Months Ended January 31,Same Store
(dollars in thousands)2024% of Total2023% of TotalChange% Change% Change
Furniture and mattress$120,334 40.9 %$85,984 31.8 %$34,350 39.9 %(7.8)%
Home appliance86,253 29.2 96,891 35.8 (10,638)(11.0)(20.6)
Consumer electronics32,835 11.1 42,493 15.7 (9,658)(22.7)(27.4)
Home office11,590 3.9 9,871 3.6 1,719 17.4 12.1 
Other20,783 7.0 12,763 4.8 8,020 62.8 19.5 
Product sales271,795 92.1 248,002 91.7 23,793 9.6 (14.4)
Repair service agreement commissions (1)
21,138 7.2 20,190 7.5 948 4.7 (14.3)
Service revenues2,043 0.7 2,265 0.8 (222)(9.8) 
Total net sales$294,976 100.0 %$270,457 100.0 %$24,519 9.1 %(14.4)%
(1) The total change in sales of repair service agreement commissions includes retrospective commissions, which are not reflected in the change in same store sales.
Credit Segment Fourth Quarter Results
Credit revenues were $70.8 million for the three months ended January 31, 2024 compared to $64.1 million for the three months ended January 31, 2023, an increase of $6.7 million or 10.4%. The increase in credit revenue was primarily due to Badcock adding $8.1 million of which $4.8 million relates to the change in fair value of Badcock accounts receivable. This increase was partially offset by a decrease of 4.3% in the average balance of the Conn's customer receivable portfolio.
Provision for bad debts increased to $52.5 million for the three months ended January 31, 2024 compared to $44.1 million for the three months ended January 31, 2023, an increase of $8.4 million. The increase was driven by an increase in the allowance charge on Conn's loans of $7.8 million.

Credit segment operating loss was $12.8 million for the three months ended January 31, 2024, compared to operating loss of $13.9 million for the three months ended January 31, 2023. The improvement in credit segment operating loss for the three months ended January 31, 2024 as compared to the three months ended January 31, 2023 was primarily driven by a decrease in provision for bad debts as well as by an increase in credit revenue, as described above.
Additional information on the credit portfolio and its performance may be found in the Customer Accounts Receivable Portfolio Statistics table included within this press release and in the Company’s Form 10-K for the fiscal year ended January 31, 2024, which we expect to be filed with the Securities and Exchange Commission on or before April 15, 2024.
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Store and Facilities Update
The Company opened one new Conn's store during the fourth quarter of fiscal year 2024. In addition, the Company added 376 stores through the Badcock transaction in December 2023, bringing the total store count to 553 (including 308 dealer stores) in 15 states.
Liquidity and Capital Resources
On December 18, 2023, the Company entered into Amendment No.3 (the "Revolving Credit Agreement Amendment") to the Fifth Amended and Restated Loan and Security Agreement. The Amendment, among other things, extends the maturity date, increases the existing interest rate margins and amends the minimum excess availability covenant. Additional detail with respect to the Amendment No.3 to the Fifth Amended and Restated Loan Agreement may be found in the Third Quarter Form 10-Q.
On December 18, 2023, the Company entered into a second-lien term loan and security agreements (the "BRF Term Loan"). The Term Loan provides for an aggregate commitment of $108.0 million to the Borrowers pursuant to a secured term loan credit facility maturing on February 20, 2027, which was fully drawn on December 18, 2023. Additional detail with respect to the Term Loan Amended can be found in the Third Quarter Form 10-Q.
On January 26, 2024, the Company completed an ABS transaction resulting in the issuance and sale of $259.4 million aggregate principal amount of Class A, Class B and Class C Notes secured by customer accounts receivables and restricted cash held by a consolidated VIE, which resulted in net proceeds of $252.6 million, net of debt issuance costs.
As of January 31, 2024, the Company had $155.3 million of available borrowing capacity under its $555.0 million revolving credit facility. In addition, the Company had $50.0 million of borrowing capacity available under the Delayed Draw Term Loan resulting in a total available borrowing capacity of $205.3 million. The Company also had $18.7 million of unrestricted cash available for use.
Conference Call Information
The Company will host a conference call on April 11, 2024 at 10 a.m. CT / 11 a.m. ET, to discuss its financial results for the three months and full year ended January 31, 2024. Participants can join the call by dialing 877-451-6152 or 201-389-0879. The conference call will also be broadcast simultaneously via webcast on a listen-only basis. A link to the earnings release, webcast and fourth quarter and full year fiscal year 2024 conference call presentation will be available at ir.conns.com.
Replay of the telephonic call can be accessed through April 18, 2024 by dialing 844-512-2921 or 412-317-6671 and using Conference ID: 13743445.
About Conn’s, Inc.
Conn's HomePlus (NASDAQ: CONN) is a specialty retailer of home goods, including furniture and mattresses, appliances and consumer electronics. With over 550 stores across 15 states and online at Conns.com and Badcock.com, our approximately 4,500 employees strive to help all customers create a home they love through access to high-quality products, next-day delivery and personalized payment options, including our flexible, in-house credit program. Additional information can be found by visiting our investor relations website at ir.conns.com and social channels (@connshomeplus/@badcockfurniture on Twitter, Instagram, Facebook, Pinterest, YouTube, and LinkedIn).
This press release contains forward-looking statements within the meaning of the federal securities laws, including, but not limited to, the Private Securities Litigation Reform Act of 1995, that involve risks and uncertainties. Such forward-looking statements include statements regarding benefits of the proposed transaction, integration plans and expected synergies, anticipated future financial and operating performance and results, including estimates for growth, business strategy, plans, goals, and objectives. Statements containing the words “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “project,” “should,” “predict,” “will,” “potential,” or the negative of such terms or other similar expressions are generally forward-looking in nature and not historical facts. Such forward-looking statements are based on our current expectations. We can give no assurance that such statements will prove to be correct, and actual results may differ materially. A wide variety of potential risks, uncertainties, and other factors could materially affect our ability to achieve the results either expressed or implied by our forward-looking statements, including, but not limited to: our ability to integrate the W.S. Badcock business, the possibility that our shareholders may not approve the issuance of non-voting common stock required for conversion of the preferred stock issued in connection with the transaction, the risk that any announcement relating to the transaction could have adverse effects on the market price of Conn’s common stock, the risk that the transaction and its announcement could have an adverse effect on our ability to retain customers and retain and hire key personnel and maintain relationships with suppliers and customers, our ability to achieve synergies, our inability to operate the combined company as effectively and efficiently as expected, the condition of the W.S. Badcock business being materially worse than the condition we expect it to be in and/or including unanticipated liabilities, our inability to achieve the intended benefits of the transaction for any other reason, general economic conditions impacting our customers or potential customers; our ability to execute periodic securitizations of future originated customer loans on favorable terms; our ability to continue existing customer financing
3


programs or to offer new customer financing programs; changes in the delinquency status of our credit portfolio; unfavorable developments in ongoing litigation; increased regulatory oversight; higher than anticipated net charge-offs in the credit portfolio; the success of our planned opening of new stores; expansion of our eCommerce business; technological and market developments and sales trends for our major product offerings; our ability to manage effectively the selection of our major product offerings; our ability to protect against cyber-attacks or data security breaches and to protect the integrity and security of individually identifiable data of our customers and employees; our ability to fund our operations, capital expenditures, debt repayment and expansion from cash flows from operations, borrowings from our Revolving Credit Facility or our Delayed Draw Term Loan; proceeds from accessing debt or equity markets; the effects of epidemics or pandemics; and other risks detailed in Part I, Item 1A, Risk Factors, in our Annual Report on Form 10-K and other reports filed with the Securities and Exchange Commission. If one or more of these or other risks or uncertainties materialize (or the consequences of such a development changes), or should our underlying assumptions prove incorrect, actual outcomes may vary materially from those reflected in our forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this press release. We disclaim any intention or obligation to update publicly or revise such statements, whether as a result of new information, future events or otherwise, or to provide periodic updates or guidance. All forward-looking statements attributable to us, or to persons acting on our behalf, are expressly qualified in their entirety by these cautionary statements.

CONN-G
S.M. Berger & Company
Andrew Berger (216) 464-6400
4


CONN’S, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(unaudited)
(dollars in thousands, except per share amounts)
Three Months Ended
January 31,
Year Ended
January 31,
2024202320242023
Revenues:
Total net sales$293,687 $270,457 $978,331 $1,076,590 
Finance charges and other revenues72,390 64,418 259,352 265,937 
Total revenues366,077 334,875 1,237,683 1,342,527 
Costs and expenses:
Cost of goods sold181,408 179,292 629,688 710,234 
Selling, general and administrative expense166,384 137,043 561,628 526,212 
Provision for bad debts52,746 44,134 154,080 121,193 
Charges and credits16,301 7,838 17,565 14,360 
Total costs and expenses416,839 368,307 1,362,961 1,371,999 
Operating loss(50,762)(33,432)(125,278)(29,472)
Interest expense26,093 13,084 81,707 36,891 
Loss on extinguishment of debt14,221 — 14,221 — 
Loss before income taxes(91,076)(46,516)(221,206)(66,363)
Benefit for income taxes(29,520)(3,713)(39,456)(7,071)
Bargain purchase gain(104,857) (104,857) 
Net income (loss) $43,301 $(42,803)$(76,893)$(59,292)
Income (loss) per share:
Basic$1.77 $(1.79)$(3.17)$(2.46)
Diluted$1.75 $(1.79)$(3.17)$(2.46)
Weighted average common shares outstanding:
Basic24,411,367 23,953,620 24,250,217 24,117,265 
Diluted24,760,561 23,953,620 24,250,217 24,117,265 

5


CONN’S, INC. AND SUBSIDIARIES
RETAIL SEGMENT FINANCIAL INFORMATION
(unaudited)
(dollars in thousands)
Three Months Ended
January 31,
Year Ended
January 31,
2024202320242023
Revenues:
Product sales$271,796 $248,002 $903,658 $986,600 
Repair service agreement commissions21,138 20,190 72,738 80,446 
Service revenues2,043 2,265 8,763 9,544 
Total net sales294,977 270,457 985,159 1,076,590 
Other revenues1,897 304 3,409 1,119 
Total revenues296,874 270,761 988,568 1,077,709 
Costs and expenses:
Cost of goods sold182,067 179,292 631,604 710,234 
Selling, general and administrative expense136,391 103,087 431,887 391,393 
Provision for bad debts219 48 540 896 
Charges and credits16,301 7,838 17,565 14,360 
Total costs and expenses334,978 290,265 1,081,596 1,116,883 
Operating loss$(38,104)$(19,504)$(93,028)$(39,174)
Retail gross margin38.3 %33.7 %35.9 %34.0 %
Selling, general and administrative expense as percent of revenues45.9 %38.1 %43.7 %36.3 %
Operating margin(12.8)%(7.2)%(9.4)%(3.6)%
Store count:
Beginning of period176 165 168 158 
Acquired376 — 376 — 
Opened11 
Closed— (1)— (1)
End of period553 168 553 168 


6


CONN’S, INC. AND SUBSIDIARIES
CREDIT SEGMENT FINANCIAL INFORMATION
(unaudited)
(dollars in thousands)
Three Months Ended
January 31,
Year Ended
January 31,
2024202320242023
Revenues:
Finance charges and other revenues$70,787 $64,114 $257,193 $264,818 
Costs and expenses:
Cost of goods sold1,829 — 4,377 — 
Selling, general and administrative expense29,204 33,956 130,741 134,819 
Provision for bad debts52,527 44,086 153,540 120,297 
Total costs and expenses83,560 78,042 288,658 255,116 
Operating (loss) income (12,773)(13,928)(31,465)9,702 
Interest expense26,064 13,084 81,662 36,891 
Loss on extinguishment of debt14,221 — 14,221 — 
Loss before income taxes$(53,058)$(27,012)$(127,348)$(27,189)
Selling, general and administrative expense as percent of revenues41.3 %53.0 %50.8 %50.9 %
Selling, general and administrative expense as percent of average outstanding customer accounts receivable balance (annualized)11.8 %13.1 %13.2 %12.8 %
Operating margin(18.0)%(21.7)%(12.2)%3.7 %

7


CONN’S, INC. AND SUBSIDIARIES
CUSTOMER ACCOUNTS RECEIVABLE PORTFOLIO STATISTICS
(unaudited)
January 31,
20242023
Weighted average credit score of outstanding balances (1)
615 613 
Average outstanding customer balance$2,682 $2,597 
Balances 60+ days past due as a percentage of total customer portfolio carrying value (2)(3)
12.2 %12.7 %
Re-aged balance as a percentage of total customer portfolio carrying value (2)(3)
18.8 %16.5 %
Carrying value of account balances re-aged more than six months (in thousands) (3)
$35,341 $29,511 
Allowance for bad debts and uncollectible interest as a percentage of total customer accounts receivable portfolio balance18.1 %18.0 %
Percent of total customer accounts receivable portfolio balance represented by no-interest option receivables 36.1 %34.1 %
Three Months Ended
January 31,
Year Ended
January 31,
2024202320242023
Total applications processed309,949 278,249 1,278,520 1,034,860 
Weighted average origination credit score of sales financed (1)
619 620 622 620 
Percent of total applications approved and utilized22.3 %22.9 %20.5 %22.5 %
Average income of credit customer at origination$54,500 $53,800 $52,900 $51,500 
Percent of retail sales paid for by:
In-house financing, including down payments received62.9 %56.8 %61.3 %53.2 %
Third-party financing14.3 %16.4 %14.6 %17.7 %
Third-party lease-to-own option9.2 %7.8 %8.5 %7.3 %
 86.4 %81.0 %84.4 %78.2 %
(1)Credit scores exclude non-scored accounts.
(2)Accounts that become delinquent after being re-aged are included in both the delinquency and re-aged amounts.
(3)Carrying value reflects the total customer accounts receivable portfolio balance, net of deferred fees and origination costs, the allowance for no-interest option credit programs and the allowance for uncollectible interest.





















8


CONN’S, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(unaudited)
(in thousands)
January 31,
20242023
Assets
Current Assets:
Cash and cash equivalents$18,703 $19,534 
Restricted cash52,050 40,837 
Customer accounts receivable, net of allowances419,005 421,683 
Customer accounts receivable under fair value option266,786 — 
Other accounts receivable50,559 56,887 
Inventories333,962 240,783 
Income taxes receivable44,352 38,436 
Prepaid expenses and other current assets18,679 12,937 
Total current assets1,204,096 831,097 
Long-term portion of customer accounts receivable, net of allowances364,996 389,054 
Customer accounts receivable under fair value option, non-current37,365 — 
Operating lease right-of-use assets556,416 262,104 
Property and equipment, net250,468 218,956 
Other assets30,701 15,004 
Total assets$2,444,042 $1,716,215 
Liabilities and Stockholders’ Equity
Current liabilities:
Current finance lease obligations$1,923 $937 
Secured borrowings147,815 — 
Accounts payable98,567 71,685 
Accrued compensation and related expenses19,309 13,285 
Accrued expenses97,775 69,334 
Operating lease liability - current82,153 53,208 
Income taxes payable2,693 2,869 
Deferred revenues and other credits16,288 11,043 
Total current liabilities466,523 222,361 
Operating lease liability - non current598,712 331,109 
Long-term debt and finance lease obligations820,787 636,079 
Secured borrowings - non-current20,841 — 
Deferred tax liability5,603 2,041 
Other long-term liabilities34,078 22,215 
Total liabilities1,946,544 1,213,805 
Mezzanine equity:
Redeemable preferred shares, $0.01 par value, 1,000 shares issued, authorized, and outstanding at January 31, 2024 and 1,000 shares authorized at January 31, 2023 62,246 0
Stockholders’ equity435,252 502,410 
Total liabilities, mezzanine equity, and stockholders’ equity$2,444,042 $1,716,215 

9


CONN’S, INC. AND SUBSIDIARIES
NON-GAAP RECONCILIATIONS
(unaudited)
(dollars in thousands, except per share amounts)

Basis for presentation of non-GAAP disclosures:
To supplement the Condensed Consolidated Financial Statements, which are prepared and presented in accordance with accounting principles generally accepted in the United States of America (“GAAP”), the Company also provides the following non-GAAP financial measures: adjusted retail segment operating loss, adjusted net loss, adjusted net loss per diluted share and credit segment adjusted operating loss. These non-GAAP financial measures are not meant to be considered as a substitute for, or superior to, comparable GAAP measures and should be considered in addition to results presented in accordance with GAAP. They are intended to provide additional insight into our operations and the factors and trends affecting the business. Management believes these non-GAAP financial measures are useful to financial statement readers because (1) they allow for greater transparency with respect to key metrics we use in our financial and operational decision making and (2) they are used by some of our institutional investors and the analyst community to help them analyze our operating results.

ADJUSTED RETAIL SEGMENT OPERATING LOSS
Three Months Ended
January 31,
Year Ended
January 31,
2024202320242023
Retail segment operating loss, as reported$(38,104)$(19,504)$(93,028)$(39,174)
Adjustments:
Store lease termination and closure costs(1)
— 588 2,340 (896)
Gain from asset sale (2)
— — (3,147)— 
Professional fees (3)
16,301 18,372 — 
Employee severance (4)
— — — 8,006 
Loss on asset disposal (5)
— 7,250 — 7,250 
Retail segment operating (loss) income, as adjusted$(21,803)$(11,666)$(75,463)$(24,814)
(1)Represents store closure costs due to the impairment of assets associated with the decision to end the store-within-a-store test with Belk, Inc. for the year ended January 31, 2024. Represents store closure costs for the three months ended January 31, 2023, which is offset by a gain on a lease modification for the same location for the year ended January 31, 2023.
(2)Represents a gain related to the sale of a single store location, net of asset disposal costs.
(3)Represents professional fees related to corporate transactions primarily associated with the acquisition of Badcock and debt modifications.
(4)Represents severance costs related to a change in the executive management team
(5)Represents asset disposal costs related to a change in the eCommerce platform.










10


CREDIT SEGMENT ADJUSTED OPERATING LOSS
Three Months Ended
January 31,
Year Ended
January 31,
2024202320242023
Credit segment operating (loss) income, as reported$(12,773)$(13,928)$(31,465)$9,702 
Adjustments:
Loss on extinguishment of debt(1)
14,221 — 14,221 — 
Credit segment operating income (loss), as adjusted$1,448 $(13,928)$(17,244)$9,702 
(1)Represents loss on extinguishment of debt due to prepayment penalties and deferred issuance costs associated with the payment in full of the Pathlight Term Loan.

ADJUSTED NET LOSS AND ADJUSTED NET LOSS PER DILUTED SHARE
Three Months Ended
January 31,
Year Ended
January 31,
2024202320242023
Net (loss) income, as reported$43,301 $(42,803)$(76,893)$(59,292)
Adjustments:
Store lease termination and closure costs(1)
— 588 2,340 (896)
Gain from asset sale (2)
— — (3,147)— 
Professional fees (3)
16,301 — 18,372 — 
Employee severance (4)
— — — 8,006 
Loss on asset disposal (5)
— 7,250 — — 
Loss on extinguishment of debt (6)
14,221 — 14,221 — 
Bargain purchase gain, net of deferred taxes (7)
(104,857)— (104,857)— 
Tax impact of adjustments (8)
— (1,771)— (3,244)
Net loss, as adjusted$(31,034)$(36,736)$(149,964)$(55,426)
Weighted average common shares outstanding - Diluted24,760,561 23,953,620 24,117,265 24,117,265 
Diluted (loss) income per share:
As reported$1.75 $(1.79)$(3.19)$(2.46)
As adjusted$(1.25)$(1.53)$(6.22)$(2.30)
(1)Represents store closure costs due to the impairment of assets associated with the decision to end the store-within-a-store test with Belk, Inc. for the year ended January 31, 2024. Represents store closure costs for the three months ended January 31, 2023, which is offset by a gain on a lease modification for the same location for the year ended January 31, 2023.
(2)Represents a gain related to the sale of a single store location, net of asset disposal costs.
(3)Represents professional fees related to corporate transactions primarily associated with the acquisition of Badcock and debt modifications.
(4)Represents severance costs related to a change in the executive management team.
(5)Represents asset disposal costs related to a change in the eCommerce platform.
(6)Represents fees and penalties paid for the early retirement of our Pathlight Term Loan.
(7)Represents the fair value of net assets acquired over the consideration transferred, net of tax, for the acquisition of Badcock.
(8)Represents the tax effect of the adjusted items based on the applicable statutory tax rate.

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