Credit Performance Improving as Turnaround Initiatives Take Hold;

Implementing Direct Loan Program to Significantly Increase Portfolio Yield;

Retail Gross Margin Strengthened 130 Basis Points Sequentially to 37.1%;

Leadership Team Focused on Near-Term Return to Profitability

THE WOODLANDS, Texas--(BUSINESS WIRE)-- Conn's, Inc. (NASDAQ:CONN), a specialty retailer of furniture and mattresses, home appliances, consumer electronics and home office products, and provider of consumer credit, today announced its financial results for the second quarter ended July 31, 2016.

"During the fiscal 2017 second quarter we intensified our focus on returning to profitability by improving the performance of our credit operation and continuing to enhance our retail business. I am pleased with the initial progress our new leadership team has made this year as our turnaround initiatives take hold and we create a strong foundation to support Conn's long-term market opportunity," commented Norm Miller, Conn's Chairman, Chief Executive Officer and President.

"We continue to transform our credit business, which includes previously announced changes to our credit leadership team, investments in systems and analytics, refinements to our underwriting model and strategies to improve yield. As we stated last quarter, it will take time for many of these initiatives to fully materialize in our financial results, but I am encouraged with the second quarter's progress in yield, losses and provision. Adjusting for the second quarter's one-time charges and adjustments, yield increased 40 basis points sequentially, while the provision rate declined 20 basis points compared to the fiscal 2016 second quarter, despite significantly slower portfolio growth.

"During the second quarter, we received the regulatory licenses in the state of Texas required to offer direct loans at higher APRs to customers financed through our in-house credit offering. The direct loan program is expected to be implemented across all 55 Texas locations by the end of this fiscal year. The state of Texas represents many of our strongest markets and approximately 70% of our recent originations, which under our legacy offering had a maximum equivalent APR of approximately 21%, compared to 30% under our new direct loan program. In states where there are no regulatory rate caps, representing 11% of our originations, we have already increased our stated APR to 29.99%. Additionally, we are working through the appropriate regulatory framework to raise our APR in other states that represent 14% of our originations. The long-term potential of these efforts are significant and will fundamentally enhance the economic model of our credit business, while ensuring attractive and affordable payment options for our customers.

"While much of our attention recently has been focused on our credit business, we have not lost sight of Conn's retail operation and the unique value we provide customers. Our retail business continued to perform well in the second quarter, with retail gross margin increasing 130 basis points from the fiscal 2017 first quarter. In our effort to turn around our credit business, we have made the conscious decision to refine our underwriting model, slow sales growth, and improve our infrastructure to produce consistent and predictable earnings. We are also adjusting our new store grand opening strategy and reducing the number of new stores we plan to open over the next two years. Furthermore, during the quarter we went through a thorough evaluation of our overhead expenses and developed a cost mitigation plan, which we expect will offset planned increases in our SG&A budget by approximately $10 million over the remainder of the year.

"Our transformation is well underway, and we remain confident in the direction we are headed. The value Conn's offers consumers is significant and our market opportunity is truly unique in today's rapidly evolving retail environment. I understand there are many drivers impacting this year's financial results and appreciate our shareholders' patience as we improve our execution and put Conn's back on a path of sustainable long-term profitability and growth," concluded Mr. Miller.

Second Quarter Results

Net loss for the quarter was $11.9 million, or $0.39 loss per diluted share, compared to net earnings for the prior-year quarter of $16.5 million, or $0.45 earnings per diluted share. On a non-GAAP basis, adjusted net loss for the quarter was $1.2 million, or $0.04 adjusted loss per diluted share, which excludes charges and credits and the impact of the changes in estimates. This compares to adjusted net earnings for the prior-year quarter of $17.2 million, or $0.47 adjusted earnings per diluted share, which excludes charges and credits.

During the three months ended July 31, 2016, the Company revised its methods for calculating its estimates related to the allowance for doubtful accounts, allowances for no-interest option credit programs, and deferred interest and recorded the following adjustments as a result of these changes to estimates:

• Allowance for doubtful accounts - Adjusted the allowances for doubtful accounts in two respects in connection with changes in estimates to the Company's sales tax recovery for charged-off accounts. First, the Company revised its estimate of the amount of sales tax recovery for previously charged-off accounts that it expects to claim with particular taxing jurisdictions, based on updated financial information. The Company reduced its sales tax receivable by $3.9 million, which resulted in higher net charge-offs and an increase to the provision for bad debts. Second, the Company updated its estimate of the amount of sales tax recovery associated with expected charge-offs over the next twelve months in estimating the allowance for doubtful accounts and recorded an additional allowance of $1.1 million with an increase in provision for bad debts.
• Allowances for no-interest option credit programs - Revised the Company's estimate of the interest income to be waived for customers that it expects will comply with its no-interest option credit programs based on specific customer loan information rather than information from pooled loans by origination. The Company recorded an increase in the allowance for no-interest option credit programs of $4.7 million with a corresponding decrease in interest income and fees.
• Deferred interest - Revised the Company's estimate of the timing of the benefit it recognizes to interest income related to the Company's assumptions regarding future prepayments based on the historical experience of the timing of expected prepayments over the remaining life of pooled loans. The Company changed its estimate to consider a greater number of pools based on origination terms and recorded an increase in deferred interest of $3.5 million with a corresponding decrease in interest income and fees.

Retail Segment Second Quarter Results (on a year-over-year basis unless otherwise noted)

Total retail revenues were $332.4 million for the second quarter of fiscal 2017, an increase of $6.8 million, or 2.1%, primarily a result of new store openings partially offset by a decline in same store sales. Excluding the impact of our April 2015 decision to exit video game products, digital cameras and certain tablets, same store sales for the quarter decreased 4.6%. Sales growth was also impacted by underwriting changes made in the fourth quarter of fiscal 2016 and in the first quarter of fiscal 2017. For the second quarter of fiscal 2017, retail segment operating income was $35.7 million, and adjusted retail segment operating income was $38.6 million after excluding net charges of $2.9 million primarily associated with impairments from disposals, legal and professional fees related to our securities-related litigation, charges for severance and transition costs due to changes in the executive management team.

The following table presents net sales and changes in net sales by category:

			Three Months Ended July 31,																					%				Same store
(dollars in thousands)			2016				% of Total				2015				% of Total				Change					Change				% change
Furniture and mattress			$	105,562			31.8	%			$	98,882			30.4	%			$	6,680				6.8	%			(3.5	)%
Home appliance				101,359			30.5				$	97,260			29.9				$	4,099				4.2				(2.3	)
Consumer electronics				65,735			19.8					69,682			21.5					(3,947	)			(5.7	)			(11.6	)
Home office				21,701			6.6					22,940			7.1					(1,239	)			(5.4	)			(9.6	)
Other				5,366			1.6					4,975			1.5					391				7.9				(1.8	)
Product sales				299,723			90.3					293,739			90.4					5,984				2.0				(5.5	)
Repair service agreement commissions				28,310			8.5					27,756			8.5					554				2.0				(2.4	)
Service revenues				3,966			1.2					3,451			1.1					515				14.9
Total net sales				331,999			100.0	%				324,946			100.0	%				7,053				2.2				(5.1	)%
Other revenues				437								659								(222	)
Total revenues			$	332,436							$	325,605							$	6,831				2.1	%
Same store sales % change, excluding exited products																												(4.6	)%

The following provides a summary of items impacting the performance of our product categories during the second quarter of fiscal 2017 compared to the prior-year period:

• Furniture unit volume increased 4.8% and average selling price increased 4.5%;
• Mattress unit volume increased 4.3%, partially offset by a 3.2% decrease in average selling price;
• Home appliance unit volume increased 5.2% with average selling price flat. Total sales for refrigeration increased 7.1%, laundry increased 3.9%, and cooking was flat;
• Consumer electronic unit volume decreased 10.1%, partially offset by a 5.1% increase in average selling price. Television sales decreased 4.0% as unit volume decreased 11.6%, partially offset by an 8.5% increase in average selling price. Excluding the impact from exiting video game products and digital cameras, consumer electronics same store sales decreased 10.4%;
• Home office unit volume decreased 9.7%, partially offset by a 5.4% increase in average selling price. Excluding the impact from exiting certain tablets, home office same store sales decreased 7.6%; and
• The increase in repair service agreement commissions was driven by increased retail sales partially offset by lower retrospective commissions.

Credit Segment Second Quarter Results (on a year-over-year basis unless otherwise noted)

Credit revenues decreased 6.7% to $65.7 million. The decrease in credit revenue was due to a yield rate of 14.0%, 210 basis points lower than a year ago, which included an $8.2 million negative impact as a result of changes in estimates for allowances for no-interest option credit programs and deferred interest, partially offset by growth in the average balance of the customer receivable portfolio of 8.7%. Excluding the impact of the changes in estimates, yield was up 10 basis points as compared to the prior year period. The total customer portfolio balance was $1.5 billion at July 31, 2016, rising 6.4%, or $92.4 million, from July 31, 2015.

Provision for bad debts for the second quarter of fiscal 2017 was $60.1 million, an increase of $8.7 million from the same prior-year period. This increase was primarily a result of the following:

• A $5.0 million increase in the provision for bad debts as a result of a change in estimate related to future sales tax recoveries (excluding the impact of the changes in estimates, provision for bad debts as a percent of average portfolio balance was down 20 basis points to the prior year period);
• An 8.7% increase in the average receivable portfolio balance resulting from new store openings over the past 12 months; and
• Customer receivables accounted for as troubled debt restructurings increased to $128.6 million, or 8.3% of the total portfolio balance, driving $1.9 million of additional provision for bad debts.

Additional information on the credit portfolio and its performance may be found in the Customer Receivable Portfolio Statistics table included within this press release and in the Company's Form 10-Q for the quarter ended July 31, 2016, to be filed with the Securities and Exchange Commission.

Store Update

During the second quarter, the Company opened four new Conn's HomePlus^® stores in North Carolina (1), Mississippi (1), Tennessee (1), and Alabama (1), bringing the total store count to 112. Conn's plans to open one additional store during fiscal year 2017 for a total of ten new stores this year. For fiscal 2018, the Company has only committed to opening three new locations.

Liquidity and Capital Resources

As of July 31, 2016, the Company had $97.7 million of immediately available borrowing capacity under its $810 million revolving credit facility, with an additional $407.5 million that could become available upon increases in eligible inventory and customer receivable balances under the borrowing base. The Company also had $15.5 million of unrestricted cash available for use.

Outlook and Guidance

The following are the Company's expectations for the business for the third quarter of fiscal 2017:

• Change in same store sales down high single digits;
• Retail gross margin between 36.50% and 37.25% of total net sales;
• Selling, general and administrative expenses between 29.25% and 29.90% of total revenues;
• Provision for bad debts between 14.25% and 15.25% of the average total customer portfolio balance (annualized);
• Credit segment finance charges and other revenues between 18.25% and 18.75% of the average total customer portfolio balance (annualized); and
• Interest expense between $24.5 million and $26.5 million.

Conference Call Information

The Company will host a conference call on September 8, 2016, at 10 a.m. CT / 11 a.m. ET, to discuss its second quarter fiscal 2017 financial results. Participants can join the call by dialing 877-754-5302 or 678-894-3020. The conference call will also be broadcast simultaneously via webcast on a listen-only basis. A link to the earnings release, webcast and second quarter fiscal 2017 conference call presentation will be available at ir.conns.com.

Replay of the telephonic call can be accessed through September 15 by dialing 855-859-2056 or 404-537-3406 and Conference ID: 71127415.

About Conn's, Inc.

Conn's is a specialty retailer currently operating over 110 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee and Texas. The Company's primary product categories include:

• Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;
• Home appliance, including refrigerators, freezers, washers, dryers, dishwashers and ranges;
• Consumer electronics, including LED, OLED, Ultra HD, and internet-ready televisions, Blu-ray players, home theater and portable audio equipment; and
• Home office, including computers, printers and accessories.

Additionally, Conn's offers a variety of products on a seasonal basis. Unlike many of its competitors, Conn's provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party rent-to-own payment plans.

This press release contains forward-looking statements within the meaning of the federal securities laws, including but not limited to, the Private Securities Litigation Reform Act of 1995 that involve risks and uncertainties. Such forward-looking statements include information concerning the Company's future financial performance, business strategy, plans, goals and objectives. Statements containing the words "anticipate," "believe," "could," "estimate," "expect," "intend," "may," "plan," "project," "should," or the negative of such terms or other similar expressions are generally forward-looking in nature and not historical facts. We can give no assurance that such statements will prove to be correct, and actual results may differ materially. A wide variety of potential risks, uncertainties, and other factors could materially affect the Company's ability to achieve the results either expressed or implied by the Company's forward-looking statements including, but not limited to: general economic conditions impacting the Company's customers or potential customers; the Company's ability to execute periodic securitizations of future originated customer loans including the sale of any remaining residual equity on favorable terms; the Company's ability to continue existing customer financing programs or to offer new customer financing programs; changes in the delinquency status of the Company's credit portfolio; unfavorable developments in ongoing litigation; increased regulatory oversight; higher than anticipated net charge-offs in the credit portfolio; the success of the Company's planned opening of new stores; technological and market developments and sales trends for the Company's major product offerings; the Company's ability to protect against cyber-attacks or data security breaches and to protect the integrity and security of individually identifiable data of the Company's customers and employees; the Company's ability to fund its operations, capital expenditures, debt repayment and expansion from cash flows from operations, borrowings from the Company's revolving credit facility, and proceeds from accessing debt or equity markets; the ability to continue the repurchase program; and the other risks detailed in the Company's most recent reports filed with the Securities and Exchange Commission, including but not limited to, the Company's Annual Report on Form 10-K, the Company's Quarterly Reports on Form 10-Q and Current Reports on Form 8-K. If one or more of these or other risks or uncertainties materialize (or the consequences of such a development changes), or should our underlying assumptions prove incorrect, actual outcomes may vary materially from those reflected in our forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this press release. We disclaim any intention or obligation to update publicly or revise such statements, whether as a result of new information, future events or otherwise. All forward-looking statements attributable to us, or to persons acting on our behalf, are expressly qualified in their entirety by these cautionary statements.

CONN-G

CONN'S, INC. AND SUBSIDIARIES CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited) (in thousands, except per share amounts)
			Three Months Ended July 31,									Six Months Ended July 31,
			2016					2015				2016					2015
Revenues:
Total net sales			$	331,999				$	324,946			$	650,541				$	623,425
Finance charges and other revenues				66,158					71,104				136,729					137,701
Total revenues				398,157					396,050				787,270					761,126
Costs and expenses:
Cost of goods sold				208,869					202,461				413,335					389,594
Selling, general and administrative expenses				119,846					104,832				233,093					200,507
Provision for bad debts				60,196					51,646				118,414					99,189
Charges and credits				2,895					1,013				3,421					1,632
Total costs and expenses				391,806					359,952				768,263					690,922
Operating income				6,351					36,098				19,007					70,204
Interest expense				24,138					10,055				50,034					19,483
Income (loss) before income taxes				(17,787	)				26,043				(31,027	)				50,721
Provision (benefit) for income taxes				(5,863	)				9,505				(9,354	)				18,506
Net income (loss)			$	(11,924	)			$	16,538			$	(21,673	)			$	32,215
Earnings (loss) per share:
Basic			$	(0.39	)			$	0.45			$	(0.71	)			$	0.88
Diluted			$	(0.39	)			$	0.45			$	(0.71	)			$	0.87
Weighted average common shares outstanding:
Basic				30,731					36,466				30,696					36,416
Diluted				30,731					37,042				30,696					36,967

CONN'S, INC. AND SUBSIDIARIES CONDENSED RETAIL SEGMENT FINANCIAL INFORMATION (unaudited) (dollars in thousands)
			Three Months Ended July 31,										Six Months Ended July 31,
			2016					2015					2016					2015
Revenues:
Product sales			$	299,723				$	293,739				$	586,213				$	565,365
Repair service agreement commissions				28,310					27,756					56,495					51,552
Service revenues				3,966					3,451					7,833					6,508
Total net sales				331,999					324,946					650,541					623,425
Other revenues				437					659					931					808
Total revenues				332,436					325,605					651,472					624,233
Costs and expenses:
Cost of goods sold				208,869					202,461					413,335					389,594
Selling, general and administrative expenses				84,838					76,683					164,821					144,910
Provision for bad debts				127					324					525					393
Charges and credits				2,895					1,013					3,421					1,632
Total costs and expenses				296,729					280,481					582,102					536,529
Operating income			$	35,707				$	45,124				$	69,370				$	87,704
Retail gross margin				37.1	%				37.7	%				36.5	%				37.5	%
Selling, general and administrative expense as percent of revenues				25.5	%				23.6	%				25.3	%				23.2	%
Operating margin				10.7	%				13.9	%				10.6	%				14.0	%
Store count:
Beginning of period				108					91					103					90
Opened				4					4					9					7
Closed				-					-					-					(2	)
End of period				112					95					112					95

CONN'S, INC. AND SUBSIDIARIES CONDENSED CREDIT SEGMENT FINANCIAL INFORMATION (unaudited) (dollars in thousands)
			Three Months Ended July 31,										Six Months Ended July 31,
			2016					2015					2016					2015
Revenues -
Finance charges and other revenues			$	65,721				$	70,445				$	135,798				$	136,893
Costs and expenses:
Selling, general and administrative expenses				35,008					28,149					68,272					55,597
Provision for bad debts				60,069					51,322					117,889					98,796
Total costs and expenses				95,077					79,471					186,161					154,393
Operating loss				(29,356	)				(9,026	)				(50,363	)				(17,500	)
Interest expense				24,138					10,055					50,034					19,483
Loss before income taxes			$	(53,494	)			$	(19,081	)			$	(100,397	)			$	(36,983	)
Selling, general and administrative expense as percent of revenues				53.3	%				40.0	%				50.3	%				40.6	%
Selling, general and administrative expense as percent of average total customer portfolio balance (annualized)				9.1	%				7.9	%				8.8	%				8.0	%
Operating margin				(44.7	)%				(12.8	)%				(37.1	)%				(12.8	)%

CONN'S, INC. AND SUBSIDIARIES CUSTOMER RECEIVABLE PORTFOLIO STATISTICS (unaudited)
									As of July 31,
									2016				2015
Weighted average credit score of outstanding balances										595				596
Average outstanding customer balance									$	2,365			$	2,366
Balances 60+ days past due as a percentage of total customer portfolio balance										9.6	%			9.2	%
Re-aged balance as a percentage of total customer portfolio balance										15.3	%			13.0	%
Account balances re-aged more than six months (in thousands)									$	69,415			$	52,688
Allowance for bad debts as a percentage of total customer portfolio balance										13.0	%			11.3	%
Percent of total customer portfolio balance represented by no-interest option receivables										33.3	%			36.1	%
	Three Months Ended July 31,								Six Months Ended July 31,
	2016				2015				2016				2015
Total applications processed		334,854				311,995				649,232				604,597
Weighted average origination credit score of sales financed		611				617				610				617
Percent of total applications approved and utilized		35.4	%			44.9	%			36.1	%			44.6	%
Average down payment		3.3	%			3.3	%			3.6	%			3.7	%
Average income of credit customer at origination	$	41,500			$	40,600			$	40,900			$	40,500
Percent of retail sales paid for by:
In-house financing, including down payment received		71.8	%			82.5	%			73.6	%			83.9	%
Third-party financing		17.2	%			7.0	%			14.9	%			4.9	%
Third-party rent-to-own options		4.9	%			4.1	%			5.1	%			4.6	%
		93.9	%			93.6	%			93.6	%			93.4	%

CONN'S, INC. AND SUBSIDIARIES CONDENSED CONSOLIDATED BALANCE SHEETS (unaudited) (in thousands)
			July 31, 2016					January 31, 2016
Assets
Current Assets:
Cash and cash equivalents			$	15,535				$	12,254
Restricted cash				70,981					64,151
Customer accounts receivable, net of allowances				733,718					743,931
Other accounts receivable				82,924					95,404
Inventories				191,642					201,969
Income taxes recoverable				19,700					10,774
Prepaid expenses and other current assets				16,482					20,092
Total current assets				1,130,982					1,148,575
Long-term portion of customer accounts receivable, net of allowances				586,870					631,645
Long-term restricted cash				25,002					14,425
Property and equipment, net				174,815					151,483
Deferred income taxes				70,919					70,219
Other assets				8,590					8,953
Total assets			$	1,997,178				$	2,025,300
Liabilities and Stockholders' Equity
Current liabilities:
Current maturities of capital lease obligations			$	761				$	799
Accounts payable				117,628					86,797
Accrued expenses				46,503					39,374
Other current liabilities				21,393					19,155
Total current liabilities				186,285					146,125
Deferred rent				88,452					74,559
Long-term debt and capital lease obligations				1,181,948					1,248,879
Other long-term liabilities				20,853					17,456
Total liabilities				1,477,538					1,487,019
Stockholders' equity				519,640					538,281
Total liabilities and stockholders' equity			$	1,997,178				$	2,025,300

CONN'S, INC. AND SUBSIDIARIES NON-GAAP RECONCILIATIONS (unaudited) (dollars in thousands, except per share data)     RETAIL SEGMENT OPERATING INCOME, AS ADJUSTED
			Three Months Ended July 31,										Six Months Ended July 31,
			2016					2015					2016					2015
Retail segment operating income, as reported			$	35,707				$	45,124				$	69,370				$	87,704
Adjustments:
Store and facility closure costs				-					-					-					425
Impairments from disposals				1,385					-					1,385					-
Legal and professional fees related to the exploration of strategic alternatives and securities-related litigation				135					1,013					589					1,207
Employee severance				1,213					-					1,213					-
Executive management transition costs				162					-					234					-
Retail segment operating income, as adjusted			$	38,602				$	46,137				$	72,791				$	89,336
Retail segment total revenues			$	332,436				$	325,605				$	651,472				$	624,233
Retail segment operating margin:
As reported				10.7	%				13.9	%				10.6	%				14.0	%
As adjusted				11.6	%				14.2	%				11.2	%				14.3	%
NET INCOME, AS ADJUSTED, AND DILUTED EARNINGS PER SHARE AS ADJUSTED
			Three Months Ended July 31,										Six Months Ended July 31,
			2016					2015					2016					2015
Net income (loss), as reported			$	(11,924	)			$	16,538				$	(21,673	)			$	32,215
Adjustments:
Changes in estimates				13,168					-					13,168					-
Store and facility closure costs				-					-					-					425
Impairments from disposals				1,385					-					1,385					-
Legal and professional fees related to the exploration of strategic alternatives and securities-related litigation				135					1,013					589					1,207
Employee severance				1,213					-					1,213					-
Executive management transition costs				162					-					234					-
Tax impact of adjustments				(5,301	)				(370	)				(5,440	)				(596	)
Net income (loss), as adjusted			$	(1,162	)			$	17,181				$	(10,524	)			$	33,251
Weighted average common shares outstanding - Diluted				30,731					37,042					30,696					36,967
Earnings (loss) per share:
As reported			$	(0.39	)			$	0.45				$	(0.71	)			$	0.87
As adjusted			$	(0.04	)			$	0.47				$	(0.34	)			$	0.90

Basis for presentation of non-GAAP disclosures:

To supplement the condensed consolidated financial statements, which are prepared and presented in accordance with accounting principles generally accepted in the United States of America ("GAAP"), we also provide retail segment adjusted operating income, retail adjusted operating margin, adjusted net income, and adjusted earnings (loss) per diluted share. These non-GAAP financial measures are not meant to be considered as a substitute for comparable GAAP measures but should be considered in addition to results presented in accordance with GAAP, and are intended to provide additional insight into our operations and the factors and trends affecting the business. Management believes these non-GAAP financial measures are useful to financial statement readers because (1) they allow for additional transparency with respect to key metrics we use in our financial and operational decision making and (2) they are used by some of our institutional investors and the analyst community to help them analyze our operating results.

View source version on businesswire.com: http://www.businesswire.com/news/home/20160908005293/en/

S.M. Berger & Company
Andrew Berger, (216) 464-6400

Source: Conn's, Inc.

News Provided by Acquire Media