Document


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K 
CURRENT REPORT PURSUANT
TO SECTION 13 OR 15(D) OF THE
SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported): April 8, 2020
Conn’s, Inc.
(Exact name of registrant as specified in its charter)

Delaware
001-34956
06-1672840
(State or other jurisdiction of
incorporation)
(Commission File Number)
(IRS Employer Identification No.)

2445 Technology Forest Blvd., Suite 800
The Woodlands, Texas
77381
(Address of principal executive offices)
(Zip Code)
Registrant’s telephone number, including area code:  (936) 230-5899
Not Applicable
(Former name, former address and former fiscal year, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
¨Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
¨Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
¨Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
¨Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Securities registered pursuant to Section 12(b) of the Act:
Title of Each Class
Trading Symbol
Name of Each Exchange on Which Registered
Common Stock, par value $0.01 per share
CONN
NASDAQ Global Select Market
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
 
 
 
Emerging growth company
o
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act o






Item 2.02. Results of Operations and Financial Condition.
On April 14, 2020, Conn’s, Inc. (the “Company”) issued a press release reporting its fourth quarter and full year fiscal 2020 financial results. A copy of the press release is furnished herewith as Exhibit 99.1 and is incorporated herein by reference.
None of the information contained in Item 2.02 or Exhibit 99.1 of this Form 8-K shall be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and none of it shall be incorporated by reference in any filing under the Securities Act of 1933, as amended. Furthermore, this report will not be deemed an admission as to the materiality of any information in the report that is required to be disclosed solely by Regulation FD.
Item 4.02. Non-Reliance on Previously Issued Financial Statements or a Related Audit Report or Completed Interim Review.
(a)
Correction of Errors in Previously Issued Financial Statements
On April 8, 2020, the Audit Committee of the Board of Directors of the Company concluded, after discussion with the Company’s management and independent registered public accounting firm, Ernst & Young LLP, that the Company’s historical condensed consolidated interim financial statements for the three and nine month periods ended October 31, 2019 (the “Non-Reliance Periods”) contained errors with respect to certain line items (the “Restated Financial Data”) and should be restated. As a result, the Restated Financial Data in the condensed consolidated interim financial statements for the Non-Reliance Periods and other financial information, earning press releases, investor presentations or other communications related thereto should no longer be relied upon.
In connection with the preparation of the Company’s Annual Report on Form 10-K for the fiscal year ended January 31, 2020 (the “2020 Form 10-K”), the Company’s management became aware that the Company’s consolidated financial statements for the Non-Reliance Periods contained errors in its calculation and reporting of finance charges and other revenues and provision for bad debts resulting from an error in our allowance for bad debts and uncollectible interest related to the implementation of our new loan management system. As a result, the Company will restate the Restated Financial Data in its condensed consolidated interim financial statements for the Non-Reliance Periods in the 2020 Form 10-K. The condensed consolidated cash flow statement for the nine month Non-Reliance Period was not impacted by the errors.
The 2020 Form 10-K is expected to be filed with the U.S. Securities and Exchange Commission (the “SEC”) on April 14, 2020. The Company has not filed and does not intend to file amendments to the Company’s previously filed Quarterly Reports on Form 10-Q for the period affected by the restatement and correction of the Company’s condensed consolidated interim financial statements as described above. Accordingly, investors and others should rely only on the financial information and other disclosures regarding the Restated Financial Data in the Non-Reliance Periods as disclosed in the 2020 Form 10-K and in future filings with the SEC (as applicable), and not rely on any previously issued or filed reports, earning press releases, investor presentations or other communications related thereto.
Identification of Material Weakness
The Company has concluded that the control deficiency that resulted in the failure to detect the accounting errors described above constituted a material weakness in internal control over financial reporting as of January 31, 2020. In particular, as part of our assessment of the effectiveness of our internal control over financial reporting as of January 31, 2020, management identified certain individual control deficiencies related to our information technology general controls in the areas of user access and program change management related to the implementation of certain new financially significant applications that, when viewed in combination, aggregated to a material weakness. Specifically, management determined that we did not maintain effective controls over user access to and related changes to IT programs and data for these newly implemented financially significant applications, and, as a result, the effective functioning of certain process-level automated and IT-dependent controls was compromised. A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of a company’s annual or interim financial statements will not be prevented or detected on a timely basis. The existence of one or more material weaknesses precludes a conclusion by management that a company’s disclosure controls and procedures and internal control over financial reporting are effective. The Company’s management has developed a remediation plan to address the material weakness and has substantially completed changes to internal processes to reduce the likelihood of similar errors occurring in future periods. However, control weaknesses are not considered remediated until new internal controls have been operational for a period of time, are tested, and management concludes that these controls are operating effectively.
The Audit Committee has discussed the matters disclosed in this Current Report on Form 8-K pursuant to this Item 4.02 with the Company’s current independent registered public accounting firm, Ernst & Young LLP.





This Current Report on Form 8-K contains forward-looking statements within the meaning of the federal securities laws, including but not limited to, the Private Securities Litigation Reform Act of 1995, that involve risks and uncertainties. Such forward-looking statements include information concerning our future financial performance, business strategy, plans, goals and objectives. Statements containing the words “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “project,” “should,” “predict,” “will,” “potential,” or the negative of such terms or other similar expressions are generally forward-looking in nature and not historical facts. Such forward-looking statements are based on our current expectations. We can give no assurance that such statements will prove to be correct, and actual results may differ materially. Many factors could cause the actual results, performance or achievements that may be expressed or implied by such forward-looking statements to vary from those described herein should one or more of these risks or uncertainties materialize. These factors include the impact of the restatement and correction of the Company’s previously issued financial statements; the identified weakness in the Company’s internal control over financial reporting and the Company’s ability to remediate that material weakness; the initiation of legal or regulatory proceedings with respect to the restatement and corrections; the adverse effects on the Company’s business, results of operations, financial condition and stock price as a result of the restatement and correction process; as well as those risk factors discussed or referred to in the Company’s disclosure documents filed with the SEC available on the SEC’s website at www.sec.gov, including, once filed, the 2020 Form 10-K. If one or more of these or other risks or uncertainties materialize (or the consequences of such a development changes), or should our underlying assumptions prove incorrect, actual outcomes may vary materially from those reflected in our forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this press release. The forward-looking statements included in this Current Report on Form 8-K are made as of the date of this Current Report on Form 8-K and the Company undertakes no obligation to publicly update or revise any forward-looking statements, other than as required by applicable law.
Item 9.01. Financial Statements and Exhibits.
(d) Exhibits.
Exhibit No.        Description                                        
99.1*

* Furnished herewith






SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
 
 
CONN’S, INC.
Date:
April 14, 2020
By:
/s/ George L. Bchara
 
 
Name:
George L. Bchara
 
 
Title:
Executive Vice President and Chief Financial Officer



Exhibit


Exhibit 99.1
https://cdn.kscope.io/5759c8de03720abfc4d6700cef582611-connshomepluslogoa28.jpg
Conn’s, Inc. Reports Fourth Quarter Fiscal Year 2020 Financial Results
And Provides Business Update Related to COVID-19

THE WOODLANDS, Texas, April 14, 2020 - Conn’s, Inc. (NASDAQ: CONN) (“Conn’s” or the “Company”), a specialty retailer of furniture and mattresses, home appliances, consumer electronics and home office products, and provider of consumer credit, today announced its financial results for the quarter ended January 31, 2020 and provided an update on the business related to the impact of the COVID-19 pandemic.
“We are disappointed with our fourth quarter credit and retail results,” stated Norm Miller, Conn’s Chairman and Chief Executive Officer. “As expected, difficult market conditions within the premium TV and gaming sectors persisted during the fourth quarter and we continued to see the impact of underwriting adjustments we made in the third quarter. We also experienced declining credit performance associated with higher risk vintages, an increase in new customers and difficulties in collections efforts related to implementation of the Company’s new loan management system.”
“The COVID-19 pandemic has had a significant impact on our daily lives and our hearts go out to anyone who has been impacted by the illness. We are taking decisive actions to navigate the impacts the rapidly evolving COVID-19 situation is having within our markets. We are working to ensure our stores remain open and provide essential products and services that help customers adjust to in-home activities and lifestyles. We are revising our fiscal year 2021 store expansion plans to open between 6 and 8 stores, delaying our Florida expansion to next fiscal year and delaying other non-essential capital expenditures. In addition, we recently borrowed an additional $275.0 million of cash on our revolving credit facility as a precautionary measure to preserve financial flexibility in light of the current uncertainty.”
“For over 130 years, Conn’s has provided products and services that improve the lifestyles of our local communities, while supporting customers in good and bad times through our affordable financing options. Our experienced leadership team, profitable operating model and strong balance sheet provide us with the necessary resources to navigate this challenging period. We remain committed to helping our customers, employees and communities in this time of need. I want to thank our dedicated team for their efforts serving our customers through these uncertain times,” concluded Mr. Miller.
In response to the COVID-19 pandemic, Conn’s has enacted the following key actions:
Continue to operate almost all of our showrooms as of April 14, 2020, with reduced in-store hours of 10:00 AM to 7:00 PM to provide additional flexibility to our employees, allow for additional cleaning and manage expenses;
Implemented a series of underwriting changes beginning in March to control delinquencies and charge-offs;
Borrowed $275 million of cash from our revolving credit facility as a precautionary measure to preserve financial flexibility, increasing our cash on balance sheet to over $270 million and cash and immediately available liquidity to approximately $400 million;
Delayed or eliminated non-essential capital expenditures, including reducing the number of planned showroom openings in fiscal year 2021 from 16 to 18 to 6 to 8 and delaying our showrooms associated with our future Florida distribution center;
Temporarily increased hourly wages by $2 per hour to support our front-line employees; and
Temporarily reduced the salaries for certain executives, including named executive officers, by 20% and our CEO by 25%.

Fourth Quarter Results
Net income for the fourth quarter of fiscal year 2020 was $5.1 million, or $0.17 per diluted share, compared to net income for the fourth quarter of fiscal year 2019 of $29.5 million, or $0.91 per diluted share. On a non-GAAP basis, adjusted net income for the fourth quarter of fiscal year 2020 was $5.9 million, or $0.20 per diluted share, which excludes a loss on extinguishment of debt. This compares to adjusted net income for the fourth quarter of fiscal year 2019 of $31.0 million, or $0.96 per diluted share, which excludes a charge related to an increase in our indirect tax audit reserve.
Retail Segment Fourth Quarter Results
Retail revenues were $315.3 million for the three months ended January 31, 2020 compared to $338.9 million for the three months ended January 31, 2019, a decrease of $23.6 million or 7.0%. The decrease in retail revenue was primarily driven by a decrease

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in same store sales of 13.3%, partially offset by new store growth of 7.6%. The decrease in same store sales was a result of a combination of significant price deflation for premium large screen televisions and an increase in production by second- and third-tier manufacturers, which has made cash purchases of large screen televisions more accessible to our core customer, and negatively impacted same store sales during the three months ended January 31, 2020. In addition, underwriting adjustments made during the year ended January 31, 2020 further negatively impacted same store sales.
For the three months ended January 31, 2020 and January 31, 2019, retail segment operating income was $35.7 million and $54.7 million, respectively. On a non-GAAP basis, adjusted retail segment operating income for the three months ended January 31, 2020 was $35.7 million. On a non-GAAP basis, adjusted retail segment operating income for the three months ended January 31, 2019 was $56.7 million, after excluding a charge related to an increase in our indirect tax audit reserve.
The following table presents net sales and changes in net sales by category:
 
Three Months Ended January 31,
 
 
 
 
 
Same Store
(dollars in thousands)
2020
 
% of Total
 
2019
 
% of Total
 
Change
 
% Change
 
% Change
Furniture and mattress
$
94,042

 
29.8
%
 
$
100,289

 
29.6
%
 
$
(6,247
)
 
(6.2
)%
 
(12.7
)%
Home appliance
93,452

 
29.7

 
83,573

 
24.7

 
9,879

 
11.8

 
3.5

Consumer electronics
69,995

 
22.2

 
91,571

 
27.0

 
(21,576
)
 
(23.6
)
 
(29.0
)
Home office
20,804

 
6.6

 
25,811

 
7.6

 
(5,007
)
 
(19.4
)
 
(23.3
)
Other
4,875

 
1.5

 
4,165

 
1.2

 
710

 
17.0

 
11.4

Product sales
283,168

 
89.8

 
305,409

 
90.1

 
(22,241
)
 
(7.3
)
 
(13.6
)
Repair service agreement commissions (1)
28,848

 
9.2

 
29,824

 
8.9

 
(976
)
 
(3.3
)
 
(10.6
)
Service revenues
3,056

 
1.0

 
3,496

 
1.0

 
(440
)
 
(12.6
)
 
 

Total net sales
$
315,072

 
100.0
%
 
$
338,729

 
100.0
%
 
$
(23,657
)
 
(7.0
)%
 
(13.3
)%
(1) The total change in sales of repair service agreement commissions includes retrospective commissions, which are not reflected in the change in same store sales.
Credit Segment Fourth Quarter Results
Credit revenues were $97.7 million for the three months ended January 31, 2020 compared to $94.1 million for the three months ended January 31, 2019, an increase of $3.6 million or 3.8%. The increase in credit revenue was due to a 1.3% increase in the average outstanding balance of the customer accounts receivable portfolio offset by a decrease in the portfolio yield rate to 21.5% from 21.6% for the comparative period. The total customer accounts receivable portfolio balance was $1.60 billion at January 31, 2020 compared to $1.59 billion at January 31, 2019, an increase of 0.8%. In addition, insurance income contributed to an increase in credit revenue over the comparative period primarily due to an increase in insurance retrospective income.
Provision for bad debts increased to $69.3 million for the three months ended January 31, 2020 compared to $55.4 million for the three months ended January 31, 2019, an increase of $13.9 million. The increase was driven by a greater increase in the allowance for bad debts during the three months ended January 31, 2020 compared to the three months ended January 31, 2019, and by a year-over-year increase in net charge-offs of $4.1 million. The increase in the allowance for bad debts for the three months ended January 31, 2020 was primarily driven by a year-over-year increase in the incurred loss rate, first payment default and delinquency rates compared to the three months ended January 31, 2019, partially offset by an increase in customer recovery rate.
Credit segment operating loss was $12.3 million for the three months ended January 31, 2020, compared to an operating loss of $0.9 million for the three months ended January 31, 2019.
Additional information on the credit portfolio and its performance may be found in the Customer Accounts Receivable Portfolio Statistics table included within this press release and in the Company’s Form 10-K for the year ended January 31, 2020, to be filed with the Securities and Exchange Commission on April 14, 2020.
Share Repurchase Program
On May 30, 2019 our Board of Directors approved a stock repurchase program pursuant to which we may repurchase up to $75.0 million of our outstanding common stock. The stock repurchase program expires on May 30, 2020. During the three months ended January 31, 2020, we repurchased 348,776 shares of our common stock at an average weighted cost per share of $20.70 for an aggregate amount of $7.2 million.

2



Showroom and Facilities Update
The Company has opened two new Conn’s HomePlus® stores during the first quarter of fiscal year 2021, bringing the total store count to 139 in 14 states. During fiscal year 2021, the Company plans to open between 6 and 8 new stores (including the two already opened) in existing states to leverage current infrastructure.
Liquidity and Capital Resources
As of January 31, 2020, the Company had $416.8 million of immediately available borrowing capacity under its $650.0 million revolving credit facility. The Company also had $5.5 million of unrestricted cash available for use.
On March 18, 2020, the Company completed the borrowing of an additional $275.0 million under its $650.0 million Revolving Credit Facility as a precautionary measure to increase its cash position and maintain financial flexibility in response to the COVID-19 pandemic. See Part II, Item 8., in Note 18, Subsequent Events, of the Consolidated Financial Statements of the Company’s Annual Report on Form 10-K for the annual period ended January 31, 2020 for additional details.
Restatement of Third Quarter Fiscal Year 2020 Financial Statements
As a result of the operation of the Company’s internal controls over financial reporting in connection with the preparation of the Company’s Form 10-K for the year ended January 31, 2020, to be filed with the Securities and Exchange Commission on April 14, 2020 (the “Fiscal Year 2020 Form 10-K”), the Company’s management became aware that the Company’s historical condensed consolidated interim financial statements for the three and nine month periods ended October 31, 2019 (the “Non-Reliance Periods”) contained errors in its calculation and reporting of finance charges and other revenues and provision for bad debts (the “Restated Financial Data”) resulting from an error in its allowance for bad debts and uncollectible interest related to the implementation of its new loan management system. As a result, the Company will restate the Restated Financial Data in its condensed consolidated interim financial statements for the Non-Reliance Periods in the Fiscal Year 2020 Form 10-K. The condensed consolidated cash flow statement for the nine month Non-Reliance Period was not impacted by the errors.
The correction of these errors reduces finance charges and other revenues in the condensed consolidated statements of income for the Non-Reliance Periods by $1.6 million and increases provision for bad debts for the Non-Reliance Periods by $3.3 million. Those changes have the following effects on the condensed consolidated balance sheets and the condensed consolidated statement of stockholders’ equity as of the end of the Non-Reliance Periods: customer accounts receivable, net of allowances, decreases by $4.9 million, income taxes receivable increases by $0.9 million and deferred income taxes increases by $0.3 million, resulting in a decrease in each of total assets, total stockholders’ equity and total liabilities and stockholders’ equity of approximately $3.7 million. As will be further described in the Fiscal Year 2020 Form 10-K, the Company has substantially completed changes to internal processes to reduce the likelihood of similar errors occurring in future periods. However, control weaknesses are not considered remediated until new internal controls have been operational for a period of time, are tested, and management concludes that these controls are operating effectively.
  

3



The following tables present the effects this restatement had on the reported condensed consolidated interim financial statements for the Non-Reliance Periods:
Statements of Income
 
 
 
 
 
(dollars in thousands, except per share amounts)
Three Months Ended October 31, 2019
As Previously Reported
Q3 Corrections
Restated
Finance charges and other revenues
$
97,586

 
$
(1,581
)
 
$
96,005

Total revenues
377,708

 
(1,581
)
 
376,127

Provision for bad debts
42,586

 
3,339

 
45,925

Operating income
35,224

 
(4,920
)
 
30,304

Income before taxes
20,173

 
(4,920
)
 
15,253

Net income
$
15,143

 
$
(3,674
)
 
$
11,469

Earnings per share:
 
 
 
 
 
Basic
$
0.52

 
$
(0.13
)
 
$
0.39

Diluted
$
0.51

 
$
(0.12
)
 
$
0.39

 
 
 
 
 
 
 
Nine Months Ended October 31, 2019
 
As Previously Reported
Q3 Corrections
Restated
Finance charges and other revenues
$
284,116

 
$
(1,581
)
 
$
282,535

Total revenues
1,132,279

 
(1,581
)
 
1,130,698

Provision for bad debts
132,368

 
3,339

 
135,707

Operating income
116,017

 
(4,920
)
 
111,097

Income before taxes
72,073

 
(4,920
)
 
67,153

Net income
$
54,626

 
$
(3,674
)
 
$
50,952

Earnings per share:
 
 
 
 


Basic
$
1.77

 
$
(0.12
)
 
$
1.65

Diluted
$
1.74

 
$
(0.12
)
 
$
1.62

 
 
 
 
 
 
Balance Sheet
 
 
 
 
 
 
October 31, 2019
 
As Previously Reported
Q3 Corrections
Restated
Customer accounts receivable, net of allowances
$
666,922

 
$
(4,920
)
 
$
662,002

Income taxes receivable
1,688

 
912

 
2,600

Total current assets
$
1,047,752

 
$
(4,008
)
 
$
1,043,744

Deferred income taxes
22,908

 
334

 
23,242

Total assets
$
2,156,825

 
$
(3,674
)
 
$
2,153,151

Total stockholders’ equity
$
630,377

 
$
(3,674
)
 
$
626,703

Total liabilities and stockholders’ equity
$
2,156,825

 
$
(3,674
)
 
$
2,153,151

Conference Call Information
The Company will host a conference call on April 14, 2020, at 10 a.m. CT / 11 a.m. ET, to discuss its three months ended January 31, 2020 financial results. Participants can join the call by dialing 877-451-6152 or 201-389-0879. The conference call will also be broadcast simultaneously via webcast on a listen-only basis. A link to the earnings release, webcast and fourth quarter fiscal year 2020 conference call presentation will be available at ir.conns.com.
Replay of the telephonic call can be accessed through April 21, 2020 by dialing 844-512-2921 or 412-317-6671 and Conference ID: 13699463.

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About Conn’s, Inc.
Conn’s is a specialty retailer currently operating 139 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia. The Company’s primary product categories include:
Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;
Home appliance, including refrigerators, freezers, washers, dryers, dishwashers and ranges;  
Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, 8K and smart televisions, gaming products and home theater and portable audio equipment; and
Home office, including computers, printers and accessories.
Additionally, Conn’s offers a variety of products on a seasonal basis. Unlike many of its competitors, Conn’s provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans.
This press release contains forward-looking statements within the meaning of the federal securities laws, including but not limited to, the Private Securities Litigation Reform Act of 1995, that involve risks and uncertainties. Such forward-looking statements include information concerning our future financial performance, business strategy, plans, goals and objectives. Statements containing the words “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “project,” “should,” “predict,” “will,” “potential,” or the negative of such terms or other similar expressions are generally forward-looking in nature and not historical facts. Such forward-looking statements are based on our current expectations. We can give no assurance that such statements will prove to be correct, and actual results may differ materially. A wide variety of potential risks, uncertainties, and other factors could materially affect our ability to achieve the results either expressed or implied by our forward-looking statements, including, but not limited to: general economic conditions impacting our customers or potential customers; our ability to execute periodic securitizations of future originated customer loans on favorable terms; our ability to continue existing customer financing programs or to offer new customer financing programs; changes in the delinquency status of our credit portfolio; unfavorable developments in ongoing litigation; increased regulatory oversight; higher than anticipated net charge-offs in the credit portfolio; the success of our planned opening of new stores; technological and market developments and sales trends for our major product offerings; our ability to manage effectively the selection of our major product offerings; our ability to protect against cyber-attacks or data security breaches and to protect the integrity and security of individually identifiable data of our customers and employees; our ability to fund our operations, capital expenditures, debt repayment and expansion from cash flows from operations, borrowings from our Revolving Credit Facility, and proceeds from accessing debt or equity markets; the effects of epidemics or pandemics, including the COVID-19 outbreak; the impact of the restatement and correction of the Company’s previously issued financial statements; the identified weakness in the Company’s internal control over financial reporting and the Company’s ability to remediate that material weakness; the initiation of legal or regulatory proceedings with respect to the restatement and corrections; the adverse effects on the Company’s business, results of operations, financial condition and stock price as a result of the restatement and correction process; and other risks detailed in Part I, Item 1A, Risk Factors, in our Annual Report on Form 10-K for the fiscal year ended January 31, 2020 and other reports filed with the Securities and Exchange Commission. If one or more of these or other risks or uncertainties materialize (or the consequences of such a development changes), or should our underlying assumptions prove incorrect, actual outcomes may vary materially from those reflected in our forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this press release. We disclaim any intention or obligation to update publicly or revise such statements, whether as a result of new information, future events or otherwise, or to provide periodic updates or guidance. All forward-looking statements attributable to us, or to persons acting on our behalf, are expressly qualified in their entirety by these cautionary statements.
CONN-G
S.M. Berger & Company
Andrew Berger (216) 464-6400


5



CONN’S, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(unaudited)
(dollars in thousands, except per share amounts)
 
Three Months Ended
January 31,
 
Year Ended
January 31,
 
2020
 
2019
 
2020
 
2019
Revenues:
 
 
 
 
 
 
 
Total net sales
$
315,072

 
$
338,731

 
$
1,163,235

 
$
1,194,674

Finance charges and other revenues
97,916

 
94,251

 
380,451

 
355,139

Total revenues
412,988

 
432,982

 
1,543,686

 
1,549,813

Costs and expenses:
 
 
 
 
 
 
 
Cost of goods sold
188,038

 
195,033

 
697,784

 
702,135

Selling, general and administrative expense
132,018

 
126,613

 
503,024

 
480,561

Provision for bad debts
69,510

 
55,627

 
205,217

 
198,082

Charges and credits

 
1,943

 
3,142

 
7,780

Total costs and expenses
389,566

 
379,216

 
1,409,167

 
1,388,558

Operating income
23,422

 
53,766

 
134,519

 
161,255

Interest expense
15,163

 
15,220

 
59,107

 
62,704

Loss on extinguishment of debt
1,094

 

 
1,094

 
1,773

Income before income taxes
7,165

 
38,546

 
74,318

 
96,778

Provision for income taxes
2,113

 
9,070

 
18,314

 
22,929

Net income
$
5,052

 
$
29,476

 
$
56,004

 
$
73,849

Earnings per share:
 
 
 
 
 
 
 
Basic
$
0.18

 
$
0.93

 
$
1.85

 
$
2.33

Diluted
$
0.17

 
$
0.91

 
$
1.82

 
$
2.28

Weighted average common shares outstanding:
 
 
 
 
 
 
 
Basic
28,720,508

 
31,763,676

 
30,275,662

 
31,668,370

Diluted
29,276,167

 
32,388,111

 
30,814,775

 
32,374,375



6



CONN’S, INC. AND SUBSIDIARIES
RETAIL SEGMENT FINANCIAL INFORMATION
(unaudited)
(dollars in thousands)
 
Three Months Ended
January 31,
 
Year Ended
January 31,
 
2020
 
2019
 
2020
 
2019
Revenues:
 
 
 
 
 
 
 
Product sales
$
283,168

 
$
305,411

 
$
1,042,424

 
$
1,078,635

Repair service agreement commissions
28,848

 
29,824

 
106,997

 
101,928

Service revenues
3,056

 
3,496

 
13,814

 
14,111

Total net sales
315,072

 
338,731

 
1,163,235

 
1,194,674

Other revenues
208

 
156

 
810

 
447

Total revenues
315,280

 
338,887

 
1,164,045

 
1,195,121

Costs and expenses:
 
 
 
 
 
 
 
Cost of goods sold
188,038

 
195,033

 
697,784

 
702,135

Selling, general and administrative expense
91,234

 
86,979

 
346,108

 
328,628

Provision for bad debts
260

 
220

 
905

 
1,009

Charges and credits

 
1,943

 
1,933

 
2,980

Total costs and expenses
279,532

 
284,175

 
1,046,730

 
1,034,752

Operating income
$
35,748

 
$
54,712

 
$
117,315

 
$
160,369

Retail gross margin
40.3
%
 
42.4
%
 
40.0
%
 
41.2
%
Selling, general and administrative expense as percent of revenues
28.9
%
 
25.7
%
 
29.7
%
 
27.5
%
Operating margin
11.3
%
 
16.1
%
 
10.1
%
 
13.4
%
Store count:
 
 
 
 
 
 
 
Beginning of period
137

 
121

 
123

 
116

Opened

 
2

 
14

 
7

End of period
137

 
123

 
137

 
123



7



CONN’S, INC. AND SUBSIDIARIES
CREDIT SEGMENT FINANCIAL INFORMATION
(unaudited)
(dollars in thousands)
 
Three Months Ended
January 31,
 
Year Ended
January 31,
 
2020
 
2019
 
2020
 
2019
Revenues:
 
 
 
 
 
 
 
Finance charges and other revenues
$
97,708

 
$
94,095

 
$
379,641

 
$
354,692

Costs and expenses:
 
 
 
 
 
 
 
Selling, general and administrative expense
40,784

 
39,634

 
156,916

 
151,933

Provision for bad debts
69,250

 
55,407

 
204,312

 
197,073

Charges and credits

 

 
1,209

 
4,800

Total costs and expenses
110,034

 
95,041

 
362,437

 
353,806

Operating income (loss)
(12,326
)
 
(946
)
 
17,204

 
886

Interest expense
15,163

 
15,220

 
59,107

 
62,704

Loss on extinguishment of debt
1,094

 

 
1,094

 
1,773

Loss before income taxes
$
(28,583
)
 
$
(16,166
)
 
$
(42,997
)
 
$
(63,591
)
Selling, general and administrative expense as percent of revenues
41.7
 %
 
42.1
 %
 
41.3
%
 
42.8
%
Selling, general and administrative expense as percent of average outstanding customer accounts receivable balance (annualized)
10.2
 %
 
10.1
 %
 
10.0
%
 
10.0
%
Operating margin
(12.6
)%
 
(1.0
)%
 
4.5
%
 
0.2
%


8



CONN’S, INC. AND SUBSIDIARIES
CUSTOMER ACCOUNTS RECEIVABLE PORTFOLIO STATISTICS
(unaudited)
 
January 31,
 
2020
 
2019
Weighted average credit score of outstanding balances (1)
591

 
593

Average outstanding customer balance
$
2,734

 
$
2,677

Balances 60+ days past due as a percentage of total customer portfolio carrying value (2)(3)(6)
12.5
%
 
9.5
%
Re-aged balance as a percentage of total customer portfolio carrying value (2)(3)(4)(5)
29.4
%
 
25.7
%
Carrying value of account balances re-aged more than six months (in thousands) (3)
$
112,410

 
$
94,404

Allowance for bad debts and uncollectible interest as a percentage of total customer accounts receivable portfolio balance
14.6
%
 
13.5
%
Percent of total customer accounts receivable portfolio balance represented by no-interest option receivables
17.7
%
 
22.9
%

 
Three Months Ended
January 31,
 
Year Ended
January 31,
 
2020
 
2019
 
2020
 
2019
Total applications processed
360,338

 
358,938

 
1,235,712

 
1,221,262

Weighted average origination credit score of sales financed (1)
606

 
608

 
608

 
609

Percent of total applications approved and utilized
27.0
%
 
28.3
%
 
27.0
%
 
29.6
%
Average income of credit customer at origination
$
46,000

 
$
46,300

 
$
45,800

 
$
44,800

Percent of retail sales paid for by:
 
 
 
 
 
 
 
In-house financing, including down payments received
66.7
%
 
70.1
%
 
67.6
%
 
70.1
%
Third-party financing
18.9
%
 
15.7
%
 
17.8
%
 
15.7
%
Third-party lease-to-own option
6.6
%
 
8.1
%
 
7.0
%
 
7.5
%
 
92.2
%
 
93.9
%
 
92.4
%
 
93.3
%
(1)
Credit scores exclude non-scored accounts.
(2)
Accounts that become delinquent after being re-aged are included in both the delinquency and re-aged amounts.
(3)
Carrying value reflects the total customer accounts receivable portfolio balance, net of deferred fees and origination costs, the allowance for no-interest option credit programs and the allowance for uncollectible interest.
(4)
First time re-ages related to customers affected by Hurricane Harvey within FEMA-designated disaster areas included in the re-aged balance as of January 31, 2020 and January 31, 2019 were 0.6% and 1.7%, respectively, of the total customer portfolio carrying value.
(5)
First time re-ages related to customers affected by Tropical Storm Imelda within FEMA-designated disaster areas included in the re-aged balance as of January 31, 2020 were 0.4% of the total customer portfolio carrying value.
(6)
Increase in delinquency was primarily driven by underwriting adjustments made earlier in the year, an increase in new customers and difficulties in collections efforts related to the implementation of the Company’s new loan management system.


9



CONN’S, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(unaudited)
(in thousands)
 
January 31,
 
2020
 
2019
Assets
 
 
 
Current Assets:
 
 
 
Cash and cash equivalents
$
5,485

 
$
5,912

Restricted cash
75,370

 
59,025

Customer accounts receivable, net of allowances
673,742

 
652,769

Other accounts receivable
68,753

 
67,078

Inventories
219,756

 
220,034

Income taxes receivable
4,315

 
407

Prepaid expenses and other current assets
11,445

 
9,169

Total current assets
1,058,866

 
1,014,394

Long-term portion of customer accounts receivable, net of allowances
663,761

 
686,344

Operating lease right-of-use assets
242,457

 

Property and equipment, net
173,031

 
148,983

Deferred income taxes
18,599

 
27,535

Other assets
12,055

 
7,651

Total assets
$
2,168,769

 
$
1,884,907

Liabilities and Stockholders’ Equity
 
 
 
Current liabilities:
 
 
 
Current maturities of debt and capital lease obligations
$
605

 
$
54,109

Accounts payable
48,554

 
71,118

Accrued expenses
63,090

 
81,433

Operating lease liability - current
35,390

 

Other current liabilities
14,631

 
30,908

Total current liabilities
162,270

 
237,568

Deferred rent

 
93,127

Operating lease liability - non current
329,081

 

Long-term debt and capital lease obligations
1,025,535

 
901,222

Other long-term liabilities
24,703

 
33,015

Total liabilities
1,541,589

 
1,264,932

Stockholders’ equity
627,180

 
619,975

Total liabilities and stockholders’ equity
$
2,168,769

 
$
1,884,907



10



CONN’S, INC. AND SUBSIDIARIES
NON-GAAP RECONCILIATIONS
(unaudited)
(dollars in thousands, except per share amounts)

Basis for presentation of non-GAAP disclosures:

To supplement the consolidated financial statements, which are prepared and presented in accordance with accounting principles generally accepted in the United States of America (“GAAP”), the Company also provides the following non-GAAP financial measures: adjusted retail segment operating income, adjusted retail segment operating margin, adjusted credit segment operating income (loss), adjusted credit segment operating margin, adjusted net income, adjusted net income per diluted share, adjusted EBITDA and adjusted EBITDA margin. These non-GAAP financial measures are not meant to be considered as a substitute for, or superior to, comparable GAAP measures and should be considered in addition to results presented in accordance with GAAP. They are intended to provide additional insight into our operations and the factors and trends affecting the business. Management believes these non-GAAP financial measures are useful to financial statement readers because (1) they allow for greater transparency with respect to key metrics we use in our financial and operational decision making, (2) they are used by some of our institutional investors and the analyst community to help them analyze our operating results and (3) in the case of adjusted EBITDA, it is used for management incentive programs.

RETAIL SEGMENT ADJUSTED OPERATING INCOME AND RETAIL SEGMENT ADJUSTED OPERATING MARGIN
 
Three Months Ended
January 31,
 
Year Ended
January 31,
 
2020
 
2019
 
2020
 
2019
Retail segment operating income, as reported
$
35,748

 
$
54,712

 
$
117,315

 
$
160,369

Adjustments:
 
 
 
 
 
 
 
Store and facility closure and relocation costs(1)

 

 
1,933

 

Securities related matter and other legal fees (2)

 

 

 
300

Indirect tax audit reserve (3)

 
1,943

 

 
1,943

Employee severance (4)

 

 

 
737

Retail segment operating income, as adjusted
$
35,748

 
$
56,655

 
$
119,248

 
$
163,349

Retail segment total revenues
$
315,280

 
$
338,887

 
$
1,164,045

 
$
1,195,121

Retail segment operating margin:
 
 
 
 
 
 
 
As reported
11.3
%
 
16.1
%
 
10.1
%
 
13.4
%
As adjusted
11.3
%
 
16.7
%
 
10.2
%
 
13.7
%
(1)
Represents impairments from the exiting of certain leases upon the relocation of three distribution centers into one facility, the gain from the sale of a cross-dock and from increased sublease income related to the consolidation of our corporate headquarters during the year ended January 31, 2020.
(2)
Represents costs related to contingency reserves for legal matters.
(3)
Represents charges related to increases in our indirect tax audit reserve primarily related to the period from fiscal year 2008 to fiscal year 2016.
(4)
Represents severance costs related to a change in the executive management team.









11



CREDIT SEGMENT ADJUSTED OPERATING INCOME (LOSS) AND CREDIT SEGMENT ADJUSTED OPERATING MARGIN
 
Three Months Ended
January 31,
 
Year Ended
January 31,
 
2020
 
2019
 
2020
 
2019
Credit segment operating income (loss), as reported
$
(12,326
)
 
$
(946
)
 
$
17,204

 
$
886

Adjustments:
 
 
 
 
 
 
 
Write-off of software costs (1)

 

 
1,209

 

Legal judgment (2)

 

 

 
4,800

Credit segment operating income (loss), as adjusted
$
(12,326
)
 
$
(946
)
 
$
18,413

 
$
5,686

Credit segment total revenues
$
97,708

 
$
94,095

 
$
379,641

 
$
354,692

Credit segment operating margin:
 
 
 
 
 
 
 
As reported
(12.6
)%
 
(1.0
)%
 
4.5
%
 
0.2
%
As adjusted
(12.6
)%
 
(1.0
)%
 
4.9
%
 
1.6
%
(1)
Represents impairments of software costs for a loan management system that was abandoned during the year ended January 31, 2020 related to the implementation of a new loan management system.
(2)
Represents costs related to the TF LoanCo (“TFL”) judgment. See Part II, Item 8., in Note 4, Charges and Credits, of the Consolidated Financial Statements of the Company’s Annual Report on Form 10-K for the fiscal year ended January 31, 2020 for additional details of the TFL judgment.

ADJUSTED NET INCOME AND ADJUSTED NET INCOME PER DILUTED SHARE
 
Three Months Ended
January 31,
 
Year Ended
January 31,
 
2020
 
2019
 
2020
 
2019
Net income, as reported
$
5,052

 
$
29,476

 
$
56,004

 
$
73,849

Adjustments:
 
 
 
 
 
 
 
Store and facility closure and relocation costs(1)

 

 
1,933

 

Legal judgment, securities related matter and other legal fees (2)

 

 

 
5,100

Indirect tax audit reserve (3)

 
1,943

 

 
1,943

Employee severance (4)

 

 

 
737

Write-off of software costs (5)

 

 
1,209

 

Loss on extinguishment of debt (6)
1,094

 

 
1,094

 
1,773

Tax impact of adjustments (7)
(246
)
 
(435
)
 
(951
)
 
(2,161
)
Net income, as adjusted
$
5,900

 
$
30,984

 
$
59,289

 
$
81,241

Weighted average common shares outstanding - Diluted
29,276,167

 
32,388,111

 
30,814,775

 
32,374,375

Diluted earnings per share:
 
 
 
 
 
 
 
As reported
$
0.17

 
$
0.91

 
$
1.82

 
$
2.28

As adjusted
$
0.20

 
$
0.96

 
$
1.92

 
$
2.51

(1)
Represents impairments from the exiting of certain leases upon the relocation of three distribution centers into one facility, the gain from the sale of a cross-dock and from increased sublease income related to the consolidation of our corporate headquarters during the year ended January 31, 2020.
(2)
Represents costs related to the TFL judgment and costs related to contingency reserves for legal matters.
(3)
Represents charges related to increases in our indirect tax audit reserve primarily related to the period from fiscal year 2008 to fiscal year 2016.
(4)
Represents severance costs related to a change in the executive management team.

12



(5)
Represents impairments of software costs for a loan management system that was abandoned during the year ended January 31, 2020 related to the implementation of a new loan management system.
(6)
Represents costs incurred for the early retirement of our debt.
(7)
Represents the tax effect of the adjusted items based on the applicable statutory tax rate.

ADJUSTED EBITDA AND ADJUSTED EBITDA MARGIN
 
Three Months Ended
January 31,
 
Year Ended
January 31,
 
2020
 
2019
 
2020
 
2019
Net income
$
5,052

 
$
29,476

 
$
56,004

 
$
73,849

Adjustments:
 
 
 
 
 
 
 
Depreciation expense
9,670

 
8,322

 
36,841

 
31,584

Interest expense
15,163

 
15,220

 
59,107

 
62,704

Provision for income taxes
2,113

 
9,070

 
18,314

 
22,929

Store and facility closure and relocation costs(1)

 

 
1,933

 

Employee severance (2)

 

 

 
737

Legal judgment, securities related matter and other legal fees (3)

 

 

 
5,100

Loss on extinguishment of debt (4)
1,094

 

 
1,094

 
1,773

Write-off of software costs (5)

 

 
1,209

 

Indirect tax audit reserve (6)

 
1,943

 

 
1,943

Stock-based compensation expense
2,698

 
3,703

 
12,550

 
12,217

Adjusted EBITDA
$
35,790

 
$
67,734

 
$
187,052

 
$
212,836

Total revenues
$
412,988

 
$
432,982

 
$
1,543,686

 
$
1,549,813

 
 
 
 
 
 
 
 
Operating Margin
5.7
%
 
12.4
%
 
8.7
%
 
10.4
%
Adjusted EBITDA Margin
8.7
%
 
15.6
%
 
12.1
%
 
13.7
%
(1)
Represents impairments from the exiting of certain leases upon the relocation of three distribution centers into one facility, the gain from the sale of a cross-dock and from increased sublease income related to the consolidation of our corporate headquarters during the year ended January 31, 2020.
(2)
Represents severance costs related to a change in the executive management team.
(3)
Represents costs related to the TFL judgment and costs related to contingency reserves for legal matters.
(4)
Represents costs incurred for the early retirement of our debt.
(5)
Represents impairments of software costs for a loan management system that was abandoned during the year ended January 31, 2020 related to the implementation of a new loan management system.
(6)
Represents charges related to increases in our indirect tax audit reserve primarily related to the period from fiscal year 2008 to fiscal year 2016.



13